Fraud Specialist II

MCCU is hiring a Fraud Specialist II! Click here to review the complete job description. 

Ideal Candidate:

If you’re someone who loves being hands-on and taking an active role every day, this position is for you! We’re looking for a proactive thinker who embodies our High Five Values and loves making an impact.

1. What Sets You Apart
   • Service: Lead fraud investigations with a member first mindset, guiding the team to timely, supportive resolutions.
   • Attention: Review cases with precision, spot emerging patterns fast, and ensure strict compliance with Reg E, UCC, and Nacha.
   • Pride: Own outcomes end to end, communicate clearly, document thoroughly, and follow through on every case.
   • Value: Turn analysis into action by tightening controls, improving workflows, and reducing losses.
   • Advocate: Act as the fraud SME by training staff, collaborating with partners, and strengthening defenses across channels.

2. What You Bring to the Role
   • 3+ years of fraud‑investigation experience within a financial institution.
   • Graduation from an accredited senior high school or equivalent or GED
   • Strong investigative and analytical abilities with the capacity to interpret fraud activity across multiple channels.
   • Working knowledge of fraud‑prevention tools, authentication methods, digital‑banking security, and payment‑system risk rules.
   • Solid understanding of Reg E, UCC, Nacha rules, and card‑network guidelines.
   • Excellent interpersonal, communication, and coaching skills.

A Preview of What Joining Us as a Fraud Specialist II Looks Like

The Fraud Specialist II is a go‑to expert and investigator who takes on MCCU’s most challenging fraud cases across every channel. In this role, you’ll dive into complex investigations, spot emerging fraud trends, and guide our Fraud Specialists with confidence and clarity. You’ll help strengthen our defenses by recommending smarter controls, ensuring every case meets regulatory expectations, and collaborating with teams and partners to reduce risk and protect our members. If you love solving puzzles, digging into the details, and making a real impact on fraud prevention, this role is where you can shine.

The Impact Behind This Role

1. Protect our members and our mission by stopping loss, recovering funds, and safeguarding members from identity theft, account takeover, and elder exploitation.
2. Reduce risk before it becomes loss by analyzing trends and pressure testing our monitoring rules.
3. Raises the bar for investigations across the team by coaching Fraud Specialists on casework standards, documentation, and escalation.
4. Keeps MCCU compliant and exam ready by ensuring every investigation meets regulatory requirements, maintains auditable documentation, and supports clean exams and audits.
5. Drives continuous improvement, not just case closure by reporting trends, loss exposure, and control effectiveness.
6. Build strong external partnerships that amplify our impact through collaboration with Compliance/BSA, law enforcement, peer institutions, processors, and vendors.

To learn more about our company, culture, and the benefits we offer, please click here.

Please note: This posting is not intended to serve as a full job description and does not outline all essential duties, responsibilities, or requirements of the role. For complete detailed information about this position, please refer to the linked job description at the bottom of this posting.

MCCU is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. MCCU is committed to pay transparency.

A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department at (432) 687-8415.

All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.