About this role
About Muvr
Muvr is a fast-growing, AI-powered logistics and marketplace platform — think Uber or Grab for movers, deliveries, and last-mile logistics.
We connect customers, drivers, and partners to create a seamless experience for moving, delivering, and removing items with speed, safety, and reliability.
Role Summary
Owns the Central Ops operating cadence and cross-functional execution system. Drives KPI governance, weekly business reviews, incident-to-RCA-to-CAPA flow, and ensures work lands in ClickUp with clear owners and due dates.
Key Responsibilities
- Run the weekly KPI operating rhythm: rollups, trend reviews, actions, CAPA tracking, and follow-through.
- Operate the incident and escalation pipeline: intake, triage routing, RCA facilitation, CAPA creation, due dates, and closure verification.
- Maintain the Central Ops “system of record” hygiene in ClickUp: standardized templates, status definitions, required fields, and tagging discipline.
- Coordinate cross-department programs that reduce ops load and increase first-time success.
- Publish leadership-ready weekly reads: what moved, why it moved, what we are doing next, and what is blocked.
Qualifications
- 4 to 8 years in ops program management, marketplace ops, or service ops
- Strong incident management, root cause facilitation, and CAPA discipline
- Deep comfort with ambiguity and driving alignment without authority
Non-negotiable traits
- Relentless follow-through, escalation early, and clarity over comfort
Other facts
About Muvr
Introducing Muvr – Where We Move You Forward.
At Muvr, we're not just about transportation; we're about facilitating life's transitions with seamless efficiency. We understand that moving, furniture delivery, and junk removal can be stressful, which is why we're here to make the process smooth and hassle-free.
Our philosophy is simple: We move. Whether you're relocating to a new home, need furniture delivered same-day, or require junk removal services, Muvr is your trusted partner every step of the way.
With a focus on reliability, innovation, and customer satisfaction, Muvr is committed to delivering exceptional service tailored to your needs. From our user-friendly platform to our dedicated team of professionals, we're here to ensure your experience with us is nothing short of exceptional.
Join us at Muvr and let's embark on this journey together. Wherever you need to go, whatever you need to move, we've got you covered. Let's move forward, together.
What you'll do
- The Program Manager will run the weekly KPI operating rhythm and manage the incident and escalation pipeline. They will also maintain the Central Ops system of record in ClickUp and coordinate cross-department programs.
Ready to join Muvr?
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