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Director of Operations
contract•Philippines
About this role
About Muvr
Muvr builds the platform that powers mobility networks, connecting carriers, fleet partners, and enterprise customers. We deliver resilient, secure, and scalable services that power mission-critical logistics and transportation workflows. Our Systems team keeps Muvr’s production systems healthy, secure, and performant — and helps the rest of the company move quickly and safely.
Role overview
The Director of Operations is a senior leader responsible for designing, scaling, and optimizing Muvr’s end-to-end operations. This role owns marketplace performance across supply, demand, customer experience, and unit economics, ensuring operational excellence as the company grows. You will translate strategy into execution, build scalable processes, and lead cross-functional initiatives that drive efficiency, reliability, and profitability.
This role reports to the CEO and works closely with Product, Engineering, Growth, Finance, and Customer Support.
Key Responsibilities
Operational Strategy & Execution
- Own and execute Muvr’s operational strategy to support rapid, sustainable growth.
- Design scalable operating models for moving, delivery, and hauling services across markets.
- Translate company goals into clear operational KPIs, dashboards, and action plans.
Marketplace & Supply Operations
- Oversee driver and mover operations, including onboarding, activation, utilization, retention, and performance management.
- Improve marketplace liquidity, service-level reliability, and fulfillment rates.
- Partner with Growth and Product to balance supply and demand across geographies and time windows.
Customer Experience & Quality
- Own end-to-end service quality, including booking accuracy, on-time performance, issue resolution, and NPS.
- Build and optimize SOPs for customer support escalation, refunds, claims, and incident management.
- Use data and customer insights to continuously improve service standards.
Process, Systems & Automation
- Build repeatable, documented processes that reduce manual work and operational risk.
- Partner with Product and Engineering to define operational requirements, tooling, and automation.
- Evaluate and implement third-party tools and vendors to support operations at scale.
Financial & Unit Economics Ownership
- Own operational cost structures, contribution margins, and market-level profitability.
- Partner with Finance on forecasting, budgeting, and cost optimization initiatives.
- Identify levers to improve efficiency without compromising customer or driver experience.
Team Leadership & Culture
- Build, manage, and mentor a high-performing operations team.
- Establish clear ownership, accountability, and career development paths.
- Foster a culture of execution, continuous improvement, and customer obsession.
Cross-Functional Leadership
- Serve as the operational voice in company-wide planning and decision-making.
- Lead cross-functional projects that require tight coordination across teams.
- Act as a key operator during high-impact events, incidents, or rapid scaling moments.
Qualifications
Required
- 8–12+ years of experience in operations, marketplace operations, logistics, mobility, or high-growth tech companies.
- Proven experience scaling operations in a fast-paced, ambiguous environment.
- Strong analytical skills with experience owning KPIs, dashboards, and unit economics.
- Demonstrated people leadership experience, including building and managing teams.
- Exceptional problem-solving, execution, and decision-making skills.
Preferred
- Experience in on-demand marketplaces, logistics, mobility, or last-mile delivery.
- Background working closely with product and engineering teams.
- Experience launching or scaling operations across multiple markets.
- MBA or equivalent advanced degree (nice to have, not required).
Why Join Muvr
- Opportunity to build and scale the operational backbone of a fast-growing marketplace.
- High ownership and visibility with direct impact on company performance.
- Collaborative, execution-focused culture with room to move fast and make real change.
- Competitive compensation, equity, and benefits.
What you'll do
- The Director of Operations is responsible for designing, scaling, and optimizing Muvr’s end-to-end operations, ensuring operational excellence as the company grows. This includes overseeing marketplace performance, customer experience, and financial management.
About Muvr
Introducing Muvr – Where We Move You Forward.
At Muvr, we're not just about transportation; we're about facilitating life's transitions with seamless efficiency. We understand that moving, furniture delivery, and junk removal can be stressful, which is why we're here to make the process smooth and hassle-free.
Our philosophy is simple: We move. Whether you're relocating to a new home, need furniture delivered same-day, or require junk removal services, Muvr is your trusted partner every step of the way.
With a focus on reliability, innovation, and customer satisfaction, Muvr is committed to delivering exceptional service tailored to your needs. From our user-friendly platform to our dedicated team of professionals, we're here to ensure your experience with us is nothing short of exceptional.
Join us at Muvr and let's embark on this journey together. Wherever you need to go, whatever you need to move, we've got you covered. Let's move forward, together.
Ready to join Muvr?
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Frequently Asked Questions
What does a Director of Operations do at Muvr?
As a Director of Operations at Muvr, you will: the Director of Operations is responsible for designing, scaling, and optimizing Muvr’s end-to-end operations, ensuring operational excellence as the company grows. This includes overseeing marketplace performance, customer experience, and financial management..
Is the Director of Operations position at Muvr remote?
The Director of Operations position at Muvr is based in Philippines, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director of Operations position at Muvr?
You can apply for the Director of Operations position at Muvr directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.