Product Support Sales Representative

Summary

The Product Support Sales Representative is responsible for providing post-sales support to customers within their assigned territory, increasing business with company service and parts departments by selling company products and services to current and potential customers, providing miscellaneous customer service leading to customer satisfaction. 

 Essential Functions

• Offer recommendations to improve machine performance. Evaluate condition of equipment. 
• Recommend parts, maintenance, repair, and purchase of extended warranties.
  • Follow all company policies on pricing and invoicing of parts and labor.
  • Develop and implement strategies to ensure coverage of assigned territory and increase business profits.
  • Schedule calls and visits to current and potential customers.
  • Develop a rapport with current and future customers and maintain satisfaction to ensure ongoing business. 
  • Assist customers in obtaining credit. Ie...Power Plan 
  • Analyze customer support and sales activities records, logs, reports, summaries and documents. 

Other Functions

• Attend training sessions and meetings, as required, to stay current with new equipment and competitors’ products. 
• Maintain department communication to complete work and grow sales. 
• Assist with other duties assigned and directed by corporate management within the framework of Murphy Tractor and Equipment Company, Inc.’s objectives.

Knowledge/Skills/Abilities

• Strong knowledge of principles and techniques of sales and customer service.
• Computer skills – Comfortable using a computer and have a working knowledge of Microsoft Word, Excel, Outlook and internet navigation.
• Strong knowledge of functions, operations, applications and customers heavy mechanical equipment.
• Basic knowledge of mechanical maintenance and repair of heavy/industrial equipment.
• Able to promote company products and services in a competitive market
• Able to prospect and qualify parts and service sales leads.
• Strong focus on customer service with the ability to help customers utilize the latest in construction equipment technology to enhance their business.
• Ability to show promote and sell products.
• Strong knowledge of Microsoft Office and Internet.
• Basic knowledge of office machines, including copiers, fax and printer.
• Ability to communicate effectively as appropriate for the needs of the customer or coworkers.
• Strong attention to detail
• Able to process work with accuracy.
• Meet commitments and deadlines.
• Able to complete the required documentation and reports in a timely manner.
• Able to perform multiple tasks simultaneously.
• Able to work a flexible schedule as needed.
• Able to organize and prioritize numerous tasks and complete them under time constraints.
• Openness to new procedures, technology and structure.

Physical Requirements and Working Conditions

Able to do occasional lifting of up to 50 lbs. Able to frequently load, unload and secure equipment and attachments. Able to work flexible schedule, including some evenings and weekends. Able to travel out of the office 70% of workdays, including occasional overnight stays.

Education/Work Experience

High school diploma or GED required. College degree preferred, with undergraduate coursework in business, marketing, finance or related field and/or at least three years of equivalent experience in heavy equipment sales, service and/or parts.

Murphy Tractor & Equipment Co. is an equal opportunity employer.