MU
Director of Field Service - South Region
full-time•Dallas
About this role
Work out of our Dallas, TX (Southlake) office and travel throughout: NM, TX, AR, LA, and MS.
Provide the highest quality, most responsive customer-driven service, and support, thereby advancing Multivac’s position in the food, medical, and consumer industries. Direct and coordinate customer service activities to install, service, maintain, and repair items sold, leased, or rented with service contract or warranty by performing the following duties personally or through direct reports. Ensure service calls and installation protocols are understood and enacted upon appropriately by all Field Service Technicians. This position will travel up to 70% of the time, throughout: New Mexico, Texas, Arkansas, Louisiana, and Mississippi.
Essential Duties and Responsibilities include the following:
- Understand commercial demands and circumstances, and execute appropriate strategies and tactics with dedication to meeting the requirements of all customers.
- Actively participate in special projects as required by the V.P. of Customer Service. Manage changing priorities and diverse range of assignments.
- Operate within annual expense budget and work to meet established regional revenue goals. Maintain utilization rate of greater than 90% Field Service Technicians in the field.
- Responsible for the selection of qualified associates, orientation, and training of staff reporting to the position.
- Define, establish, and enhance the roles, goals, and responsibilities for all associates within the department. Ensure that all associates are effectively trained and skill sets match performance requirements. General and specific goals are assessed and reviewed on a consistent basis as a team and individually within department.
- Perform technical and developmental coaching with each Field Service Technician through regular travel in the field. Set expectation for Field Service Technicians and provide feedback. Provide timely direction and feedback to associates through the performance management process.
- Ensure ongoing safety, compliance, and quality training of Field Service Technicians. Support Multivac Inc.’s quality and compliance policies and procedures, and enforce these guidelines to associates.
- Remain current on trends affecting the industry and technology.
Qualifications:
Ideal candidates will have extensive experience working as a Field Services Technician as well managing a field services team. Must be a strong leader and have experience dealing with highly complex mechanical and engineering equipment. Bachelor's Degree preferred.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write moderately complex reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write moderately complex reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word, Excel, and PowerPoint. Working knowledge of ERP systems required.
To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word, Excel, and PowerPoint. Working knowledge of ERP systems required.
Certificates and Licenses:
Current valid U.S. driver’s license and the ability to obtain a passport for travel as required by position.
Current valid U.S. driver’s license and the ability to obtain a passport for travel as required by position.
Supervisory Responsibilities:
Directly supervises 3-20 associates on the service team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Developing a team through coaching, counseling, and mentoring. Ensures effective communication within department and that the service team follows-up appropriately. Inspires confidence and energizes and motivates associates across functional teams.
Directly supervises 3-20 associates on the service team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Developing a team through coaching, counseling, and mentoring. Ensures effective communication within department and that the service team follows-up appropriately. Inspires confidence and energizes and motivates associates across functional teams.
What you'll do
- The Director of Field Service will oversee customer service activities related to installation, maintenance, and repair of products, ensuring high-quality service delivery. This role includes managing a team of Field Service Technicians and ensuring compliance with safety and quality standards.
About MULTIVAC USA
We take great pride in setting the industry standard in technology, efficiency, and reliability through our expertly engineered products. With the most experienced team in the industry, we help you develop the perfect package suited to your product, your brand, and your objectives for profitability.
Global Capabilities – Local Support: Industry leading global operations supported by US Headquarters and Innovation Center, plus three US regional support offices.
Unmatched Experience: MULTIVAC US was established in 1987 and is the #1 daughter company of MULTIVAC Global. There are currently more than 8,000 active US based packaging machines, with growth of more than 250 new machines sold annually.
Reliability: Nearly 60 years of German engineering and more than 115,000 machines installed worldwide, MULTIVAC has become the global leader in packaging equipment due to high outputs, minimal downtime, and long lifespans.
Productivity: MULTIVAC equipment is designed to perform consistently through rigorous production requirements and when problems arise trained, experienced technical staff quickly resolve any issue, sustaining output.
Our commitment begins with the first consultation and continues through comprehensive worldwide technical service and support for as long as you own your MULTIVAC equipment. To provide customers with a single source supply network, MULTIVAC offers thermoforming, traysealing, and chamber packaging machines along with portioning, labeling, printing, inspection, and automation equipment solutions. In addition, MULTIVAC Certified Films are designed and tested for optimal performance on MULTIVAC packaging equipment.
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Frequently Asked Questions
What does a Director of Field Service - South Region do at MULTIVAC USA?
As a Director of Field Service - South Region at MULTIVAC USA, you will: the Director of Field Service will oversee customer service activities related to installation, maintenance, and repair of products, ensuring high-quality service delivery. This role includes managing a team of Field Service Technicians and ensuring compliance with safety and quality standards..
Is the Director of Field Service - South Region position at MULTIVAC USA remote?
The Director of Field Service - South Region position at MULTIVAC USA is based in Dallas, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director of Field Service - South Region position at MULTIVAC USA?
You can apply for the Director of Field Service - South Region position at MULTIVAC USAdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.