About this role
About MultiCare Cancer Institute
MultiCare Cancer Institute is a physician-led, multi-specialty group within MultiCare Health System, delivering integrated hematology, oncology, radiation, surgical and supportive care across Washington state. Each year, we diagnose and treat more than 6,000 new cancer cases across Olympia, Spokane, Tacoma and Yakima.
We bring together advanced pathology, imaging and evidence-based treatment with holistic supportive services to provide personalized, high-quality cancer care. As we continue to grow, we are building the Pacific Northwest’s most comprehensive and high-value oncology network—projected to double in volume over
FTE: 1 Shift: Day Schedule: Clinic hours
Position Summary
The Supervisor-Access Services is responsible for daily operations (24hour/7day) for multiple registration check in points, and the supervision of staff at multiple locations/areas. The Supervisor implements, communicates and ensures adherence to department procedures and policies; ensures high-quality service is delivered to patients at registration and the accuracy of patient information; manages staff schedules based on call demand; monitors metrics to ensure consistent service and access in accordance with policy; ensures coordination of services with other departments to promote the highest level of efficiency and patient satisfaction and/or to identify and fix any gaps in registration process and patient’s flow process; oversees patient communications and budgeting and participates in the short- and long-range planning and quality improvement.Requirements
- Associate degree required, two (2) years of leadership experience will be considered in lieu of the degree
- Two (2) years of experience in Access Services, Hospital Registration or Revenue Cycle field
- Previous experience and demonstrated skills in a supervisor or lead capacity
- Consideration may be given to internal applicants not meeting the education requirements
Why MultiCare Cancer Institute?
Patient-centered care – Our oncology specialists, nurse navigators and support teams guide each patient with compassion, clarity and seamless coordination through every stage of their cancer journey
Mission-driven impact – We’re dedicated to delivering high-value, personalized cancer care that truly makes a difference for the individuals and communities we serve
Excellence at every level – We uphold rigorous standards for quality, safety and clinical expertise to ensure the best outcomes for our patients
Values you can feel – Respect, integrity, kindness and collaboration shape how we care for patients — and how we support one another as caregivers
Pacific Northwest lifestyle – Work and live where natural beauty, adventure and strong community connections are part of everyday life
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $71,677.00 - $103,168.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.Associated benefit information can be viewed here.
Other facts
About MultiCare Health System
MultiCare’s roots in the Pacific Northwest go back to 1882, with the founding of Tacoma’s first hospital.
Over the years, we’ve grown from a Tacoma-centric, hospital-based organization into the largest, community-based, locally governed health system in the state of Washington.
Today, our comprehensive system of health includes more than 300 primary, urgent, pediatric and specialty care locations across Washington, Idaho and Oregon, as well as 13 hospitals. We welcome patients from the entire Pacific Northwest region and our 20,000-plus team members — including employees, providers and volunteers — proudly care for the communities we serve.
Without a doubt, our organization has changed over the years. But what has never changed, throughout our long history, has been our dedication to health and wellness of the people of the Pacific Northwest. Guided by our mission, vision and values, we are on continuous journey to deliver the services that our communities need, and to ensure access to those services, now and in the future.
What you'll do
- The Supervisor of Access Services is responsible for daily operations at multiple registration check-in points and supervising staff across various locations. They ensure adherence to department policies, manage staff schedules, and monitor service metrics to enhance patient satisfaction.
Ready to join MultiCare Health System?
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