About this role
About Indigo Urgent Care
Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 250,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most.
This is a remote position, offering flexibility to work from home.
FTE: 1.0 Shift: Day Schedule: 8am-4:30pm Monday - Friday
Position Summary
The Referral Auth Coordinator is responsible for expediting the administrative requirements of patient referrals between participating providers and patient health plans. This position also serves as liaison between medical providers and injured workers for coordination and expertise regarding case treatment plan, outcome, and problem areas, and makes recommendations to facilitate case management goals.Responsibilities:
- Communicates with company contacts regarding workers compensation and occupational medicine needs while responding to calls from employers, providers, and staff members
- Gathers necessary clinical information to process referrals, pre-certifications, pre-determinations, or prior authorizations according to insurance plan requirements
- Logs, tracks and reviews managed care approvals and denials
- Verifies insurance coverage and benefits, and creates price estimates and reverifications as needed
- Schedules and pre-registers patients for appointments
Requirements:
- High school graduate or equivalent
- One (1) year of post high school business or college course work preferred
- Two (2) years of customer experience in admitting, billing, or registration in a medical or insurance setting
- Experience with CPT and ICD coding in managed care preferred
A Better Way to Work in Health Care
Flexible schedule: Make a positive difference in your community and have time and energy to pursue your passions outside of work.
Team-based care model: Be part of a team that is dedicated to excellence - not only for our customers, but for each other. No patient panels.
Modern clinic environment: Technology-enabled clinics designed for today’s clinician and clinical staff.
Unique earning potential: Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more.
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.47 - $30.89 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.Associated benefit information can be viewed here.
Other facts
About MultiCare Health System
MultiCare’s roots in the Pacific Northwest go back to 1882, with the founding of Tacoma’s first hospital.
Over the years, we’ve grown from a Tacoma-centric, hospital-based organization into the largest, community-based, locally governed health system in the state of Washington.
Today, our comprehensive system of health includes more than 300 primary, urgent, pediatric and specialty care locations across Washington, Idaho and Oregon, as well as 13 hospitals. We welcome patients from the entire Pacific Northwest region and our 20,000-plus team members — including employees, providers and volunteers — proudly care for the communities we serve.
Without a doubt, our organization has changed over the years. But what has never changed, throughout our long history, has been our dedication to health and wellness of the people of the Pacific Northwest. Guided by our mission, vision and values, we are on continuous journey to deliver the services that our communities need, and to ensure access to those services, now and in the future.
What you'll do
- The Referral Auth Coordinator is responsible for expediting the administrative requirements of patient referrals and serves as a liaison between medical providers and injured workers. This role involves gathering clinical information, processing referrals, and verifying insurance coverage.
Ready to join MultiCare Health System?
Take the next step in your career journey