About this role
Build your Career with an Industry Leader
Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer’s products! With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.
About the role
We’re on the lookout for a passionate Customer Service Representative to join our dynamic team at MCC’s Melbourne.
This is not a typical Customer Service Representative role. You’ll be heavily involved with Account Managers, the pre press department, and the production team on the plant floor - acting as the key point of contact between customers and internal teams. You’ll build deep technical and customer knowledge, deliver outstanding service, and help drive our commitment to excellence.
This is a fantastic opportunity for someone with a process driven mindset and strong customer-centric approach who’s ready to grow their career and be part of a global organisation that values innovation, teamwork, and continuous improvement.
Duties include
- Responding to customer inquiries, process orders accurately, and provide timely updates on order status.
- Uploading and annotating artwork into MultiArt Platform.
- Supporting our Account Managers by preparing quotes, managing documentation, and coordinating with internal teams to meet customer needs.
- Maintain accurate records, update customer information, and ensure all documentation is processed efficiently.
- Address customer concerns, troubleshoot issues, and work with internal departments to find effective solutions.
- Work closely with the wider Customer Services team to improve processes, share insights, and contribute to a positive work environment.
About you
- You will have experience in customer service.
- Experience in manufacturing, print or the packaging industry is desirable.
- Strong administrative skills.
- Detail oriented and process driven with high attention to detail.
- Ability to work under pressure and multitask.
- Demonstrates a high level of initiative and self-motivation.
- Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
- Must have valid Australian working rights.
The Benefits
- Competitive pay and benefits package.
- Free onsite parking.
- Health & wellness program and Employee Assistance Program (EAP).
- Private health insurance discounts.
- Career development opportunities locally and globally within MCC.
- Employee referral rewards for helping us find great people.
- Recognition programs that celebrate performance and contribution.
- Regular social events fostering a fun and friendly workplace.
- A values-driven, inclusive, and supportive culture.
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Diversity & Inclusion
Other facts
About Multi-Color Corporation Recruiting
As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. With a network of 12,000+ teammates and facilities across 25+ countries and six continents, we combine global reach with the personalized touch of local service.
Our experienced team is here to assist you with an array of label solutions and diverse market expertise. By combining a collaborative approach and a wide range of value-added services, MCC aims to be your label partner from concept to commercialization.
Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions.
What you'll do
- The Customer Service Representative will respond to customer inquiries, process orders, and provide updates on order status. They will also support Account Managers and coordinate with internal teams to meet customer needs.
Ready to join Multi-Color Corporation Recruiting?
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