About this role
Responsibilities
- Operate the Light Rail (LR) Customer Service Centres independently
- Provide ticketing services including applications, value-adding and refund services of Octopus Cards as well as handle surcharge payment
- Provide quality customer services and handle passenger enquiries and complaints
- Inspect facilities and provide logistical support at LR Stops
- Provide support in the Light Rail Local Tours and local community engagement activities for LR and Bus Operations
Requirements
- Grade E / Level 2 / “Attained” or above in 5 subjects of HKCEE / HKDSE, including English and Chinese Languages
- A minimum of 2 years’ experience, preferably gained in customer service related industries
- Customer-centric mindset with effective and empathetic communication skills
Remarks
The above position offers a Joining Bonus of HK$12,000, subject to the terms and conditions of the relevant programme
Applications
You are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 28 December 2025.
For other job openings, please visit MTR Corporation's website for more details.
All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed
Other facts
About MTR Corporation
To Keep Cities Moving, MTR makes encounters happen and rendezvous for a more connected tomorrow. As a recognised world-class operator of sustainable rail transport services, we are a leader in safety, reliability, customer service, and efficiency. Our commitment to sustainability and innovation has also earned us recognition by TIME and Statista as one of the World’s Best Companies in Sustainable Growth 2025.
MTR has extensive end-to-end railway expertise with over 45 years of railway projects experience from design to planning and construction through to commissioning, maintenance and operations. Going beyond railway delivery and operation, MTR also creates and manages dynamic communities around its network through seamless integration of rail, commercial and property development.
With more than 50,000 dedicated staff, MTR carries over 10 million passenger journeys worldwide every weekday in Hong Kong, Chinese Mainland and beyond. Together, we Go Smart and Go Beyond.
What you'll do
- The role requires operating Light Rail Customer Service Centres independently, providing various ticketing services including applications, value-adding, and refunds for Octopus Cards, and managing surcharge payments. Responsibilities also include delivering quality customer service, handling passenger inquiries and complaints, inspecting facilities, and offering logistical support at LR Stops.
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