About this role
Responsibilities
- Implement strategic actions for the development of Global Operations Standards (GOS) to promote MTR’s brand promises for adaptation in all global operations hubs in driving continuous improvement, excellence and sustainability in the transport industry
- Develop, implement and monitor Global Operations Standards Institute (GOSI) collaboration, oversee knowledge management and sharing platforms for facilitating effective knowledge management of railway operations across Hong Kong Transport Services, Chinese Mainland and all overseas hubs
- Plan, organize and conduct regular meetings/workshops/visits with Hong Kong Transport Services Business Unit, Chinese Mainland and all overseas hubs for reviewing and assuring observance of GOS
- Identify, distil and deliver knowledge pertinent to railway benchmarking, relevant studies and reports to facilitate adoption of best practices, disseminate benchmarking reports to line managers as appropriate
- Manage the GOSI professional training and qualification programmes and coordinate the professional development and coaching projects among Operations & Maintenance (O&M) hubs
- Implement the research and development of the GOS assessment framework which could identify improvement opportunities and facilitate the effective implementation of GOS
- Support communication with internal stakeholders and collaboration with external stakeholders in promoting benchmarking and GOSI initiatives
Requirements
- Degree in Management / Engineering / Science or a related discipline
- A minimum of 5 years’ relevant experience, of which 1 year should be at supervisory level
- Good understanding of railway engineering and operations management systems
- Familiarization of training & development and/or standards development framework
- Proficiency in both written and spoken English & Chinese (including Cantonese & Mandarin)
Applications
You are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 6 February 2026.
For other job openings, please visit MTR Corporation’s website for more details.
All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.
Other facts
About MTR Corporation
To Keep Cities Moving, MTR makes encounters happen and rendezvous for a more connected tomorrow. As a recognised world-class operator of sustainable rail transport services, we are a leader in safety, reliability, customer service, and efficiency. Our commitment to sustainability and innovation has also earned us recognition by TIME and Statista as one of the World’s Best Companies in Sustainable Growth 2025.
MTR has extensive end-to-end railway expertise with over 45 years of railway projects experience from design to planning and construction through to commissioning, maintenance and operations. Going beyond railway delivery and operation, MTR also creates and manages dynamic communities around its network through seamless integration of rail, commercial and property development.
With more than 50,000 dedicated staff, MTR carries over 10 million passenger journeys worldwide every weekday in Hong Kong, Chinese Mainland and beyond. Together, we Go Smart and Go Beyond.
What you'll do
- The Assistant Manager will implement strategic actions for the development of Global Operations Standards to enhance MTR's brand promises across global operations. Responsibilities include overseeing knowledge management, conducting meetings, and managing professional training programs.
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