MT
Customer Care Representative - WFH Hawaii
full-time•Hawaii
About this role
Join Our Team at MTM Health!
At MTM Health, it’s more than just a ride—it’s personal. We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise.
As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.
Why MTM Health?
Make a meaningful difference every day.
Join a team that values your ideas and contributions.
Be part of a company that exceeds NCQA standards for customer service.
Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.
If you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers—together!
Position Title: Customer Care Representative
Location: Remote Hawaii
Hourly Rate: $18.00
What Will Your Job Look Like?
The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.
All you need for the Customer Care Representative role is:
Must currently reside in Hawaii
1 year of Call Center experience
6 months Customer Service experience
Basic typing/computer experience with excellent navigational skills
High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited
A quiet space within the home free of distractions including caretaking of any kind
Your Potential. Our Mission.
At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
We don’t talk about a better workplace – we make it happen.
Benefits without Barriers
To show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.
Health, Dental and Vision Insurance
Life and Disability Insurance
401(k) Retirement Plan with Company Match
FSA and HSA Savings Plans
Wellness Program with Incentives
Voluntary & Ancillary Plans
Additional Perks
Pay on Demand
Paid Time Off and Holiday Pay
Birthday Holiday
Maternity/Paternity Leave
Continuing Education Reimbursement Program
MTM Perks Discount Program
Career Development Programs
MTM Health is Proud to be an Equal Opportunity Employer
MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.
What you'll do
- The Customer Care Representative will handle inbound calls from Members, Clients, and Facilities, acting as the frontline representative for MTM Health. The role involves managing a high volume of calls daily, with increasing complexity as skills progress.
About MTM Transit
MTM Transit offers viable solutions that help public transit agencies connect their community's transportation options: fixed route, ADA paratransit, shuttle service, student and special needs transportation, quality assurance, and transit technology.
Ready to join MTM Transit?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Care Representative - WFH Hawaii do at MTM Transit?
As a Customer Care Representative - WFH Hawaii at MTM Transit, you will: the Customer Care Representative will handle inbound calls from Members, Clients, and Facilities, acting as the frontline representative for MTM Health. The role involves managing a high volume of calls daily, with increasing complexity as skills progress..
Is the Customer Care Representative - WFH Hawaii position at MTM Transit remote?
The Customer Care Representative - WFH Hawaii position at MTM Transit is based in Hawaii, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Care Representative - WFH Hawaii position at MTM Transit?
You can apply for the Customer Care Representative - WFH Hawaii position at MTM Transitdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.