About this role
Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
The Shore Excursions Fleet Supervisor oversees all aspects of Shore Excursions on board MSC Fleet and Is responsible and accountable for driving sales through the effective coaching of the Shore Excursions teams in areas such as profit growth, expense control, product training, staff development and customer service. The goal is to ensure compliance with corporate standards, enhance operational excellence, maximize revenue performance, and improve customer satisfaction scores.
Your Impact
- Monitor and supervise the performance of the assigned ships to achieve Company's assigned targets.
- Support the onboard team to achieve maximum revenue and Guests' Satisfaction
- Ensure application/implementation of company standard and procedures
- Coach and train onboard teams ensuring active team participation
- Audit safety procedures in place with our Tour Operators
Your Journey so far
- At least 4 years of experience in the role of onboard Shorex Manager
- Fluent in English (minimum B2) and any additional language is a plus
- Computer proficiency with the MS Office Package
- Knowledge of onboard booking systems is an advantage
- Analytical skills
- Experience in training and people development
- Strong Interpersonal and Communication skills
- This is a crew contract involving a long period of travel on board our ships and our offices
The Fleet Supervisor’s activities are supervised and coordinated by the Corporate Team, to whom they report all actions, ideas, and implementations, while also providing relevant analyses to monitor and enhance the results required by the Company.
Your Essentials
Hold a valid passport
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
Other facts
About MSC Cruises
Headquartered in Geneva, Switzerland, MSC Cruises is the world’s third largest cruise lines and the market leader in Europe, South America, the Middle East and Southern Africa, with a strong and growing presence in North America and the Far East.
The MSC Cruises fleet consists of 23 modern ships with four new vessels due to be launched in 2026, 2027, 2029 and 2030.
The Company operates in more than 100 countries around the world, offering cruises across five continents, calling at more than 240 destinations and welcoming more than 180 different nationalities on board.
MSC Cruises is firmly committed to achieving net zero greenhouse gas emissions for its marine operations by 2050.
What you'll do
- The Shore Excursions Fleet Supervisor oversees all aspects of Shore Excursions on board MSC Fleet, driving sales through effective coaching of the teams. They monitor performance, support revenue maximization, ensure compliance with standards, and audit safety procedures.
Ready to join MSC Cruises?
Take the next step in your career journey