About this role
Where passion meets opportunity
Discover your journey into the extraordinary.
Your Purpose
Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group`s hundreds of years of maritime expertise, our fleet of six ships (2 in service and 4 currently in the pipeline) are built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travelers.
We are seeking a highly motivated and results-driven Explora Private Ambassadors to join our team in the luxury travel industry. This role focuses on engaging with high-net-worth guests, travel enthusiasts, and discerning travelers to provide personalized travel and cruise experiences.
The ideal candidate is passionate about luxury travel, possesses exceptional communication skills and a proven track record in sales.
An Explora Private Ambassador is responsible for the effective handling of all individual guests’ requests via phone, email, social media, and chat, in line with Service Standards & Procedures.
We offer unlimited earning potential and a collaborative, supportive workplace culture. If you are motivated by financial success, possess exceptional communication skills, and have a flair for delivering luxury, guest-centric experiences, we would love to welcome you to the Explora Journeys family.
Your Impact
- Build strong relationships with prospective guests by understanding their unique travel preferences, lifestyle, and expectations
- Propose personalized travel itineraries to include hotels and transfers, onboard experience and destination experiences that aligns with guests’ preferences and interests
- Guide the guest through booking every step of their journey
- Accurately document all guest interactions and follow-ups in the CRM (Salesforce)
Your Journey so far
- Contact, and convert, leads via sales campaigns
- Meet and exceed monthly, quarterly and annual sales targets
- Demonstrate expert knowledge of Explora Journeys’ products and brand
- Stay informed about the latest trends in luxury travel, destination insights, and exclusive offerings to provide guests with unparalleled expertise.
- Maintain strong working relationship with the broader Explora Experience Centre, and other cross-functional teams, to ensure seamless service delivery and operational efficiency.
Your Essentials
- Minimum of 1 year in sales required, with 2+ years preferred
- Previous experience in luxury hospitality or the cruise lifestyle sector is preferred
- Demonstrated success in consistently meeting or exceeding sales targets
- Ability to nurture and maintain long-term guest relationships
- Outstanding interpersonal skills
- Very strong written and verbal skills, including the ability to tailor messaging to diverse audiences
- Guest-centric approach to sales
- Strong command of CRM systems (e.g., Salesforce), Microsoft Office Suite, and familiarity with reservation booking systems (ideally Seaware)
- Creative and resourceful problem solver with a commitment to upholding the highest standards of professionalism and integrity
This requires a willingness to occasionally work extended hours, evening and weekends, to accommodate the customer and guest needs.
This position is an in-office role based in the Fort Lauderdale Bayview office.
At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.
Other facts
About MSC Cruises
Headquartered in Geneva, Switzerland, MSC Cruises is the world’s third largest cruise lines and the market leader in Europe, South America, the Middle East and Southern Africa, with a strong and growing presence in North America and the Far East.
The MSC Cruises fleet consists of 23 modern ships with four new vessels due to be launched in 2026, 2027, 2029 and 2030.
The Company operates in more than 100 countries around the world, offering cruises across five continents, calling at more than 240 destinations and welcoming more than 180 different nationalities on board.
MSC Cruises is firmly committed to achieving net zero greenhouse gas emissions for its marine operations by 2050.
What you'll do
- The Explora Private Ambassador is responsible for engaging with high-net-worth guests to provide personalized travel and cruise experiences. This includes building relationships, proposing itineraries, and guiding guests through the booking process.
Ready to join MSC Cruises?
Take the next step in your career journey