About this role
Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
The Hotel Services Intern will play a pivotal role in supporting the department's initiatives by conducting in-depth analytics and guest data analysis. This position is designed to provide critical insights that empower the team to make informed decisions, enhance guest experiences, and implement impactful changes. By leveraging analytical skills and a detail-oriented approach, the intern will contribute to driving the success and efficiency of Hotel Services operations.
Your Impact
• Turndown Project Support: Analyse guest satisfaction and data to support the implementation of the Turn down project, projected to save the company €3.5 million annually.
• Virtual Concierge Implementation: Assist Guest Services in rolling out the Virtual Concierge, optimising guest satisfaction by providing timely and accurate responses, and reducing lines and friction onboard.
• Data Analysis & Insights: Examine guest satisfaction and behavioural data to identify trends and actionable insights.
• Optimise the Virtual Concierge system’s features to ensure high adoption rates.
• Innovation Support: Provide data-driven insights to help the team implement and scale innovations effectively.
• Strategic Planning Assistance: Consolidate data from Yacht Club, Housekeeping, Guest Services, and Groups & Events into a comprehensive 2025 strategy with actionable outcomes.
Your Journey so far
• Pursuing a degree in Hospitality Management, Data Analytics, Business Administration, or a related field.
• Fluency in English is mandatory; any other language is a plus
Your Essentials
• Excellent communication skills for effective collaboration and presentation of insights.
• Proactive mindset with attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Strong analytical and problem-solving skills, with proficiency in data analysis tools such as Excel, or similar platforms.
• EU passport or work permit for Switzerland.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
Other facts
About MSC Cruises
Headquartered in Geneva, Switzerland, MSC Cruises is the world’s third largest cruise lines and the market leader in Europe, South America, the Middle East and Southern Africa, with a strong and growing presence in North America and the Far East.
The MSC Cruises fleet consists of 23 modern ships with four new vessels due to be launched in 2026, 2027, 2029 and 2030.
The Company operates in more than 100 countries around the world, offering cruises across five continents, calling at more than 240 destinations and welcoming more than 180 different nationalities on board.
MSC Cruises is firmly committed to achieving net zero greenhouse gas emissions for its marine operations by 2050.
What you'll do
- The Hotel Services Intern will support department initiatives through data analysis and guest data insights. Responsibilities include analyzing guest satisfaction data, assisting with the Virtual Concierge implementation, and providing data-driven insights for strategic planning.
Ready to join MSC Cruises?
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