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Head of Claims
full-timeLondon

Summary

Location

London

Type

full-time

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About this role

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

We are looking for an experienced and highly motivated senior claims professional to join our busy Legal Department and lead our claims function within the department. The successful candidate will bring strong expertise in maritime and personal injury claims, ideally within the cruise industry, and will be confident managing a broad range of shipping-related and complex personal injury matters on an autonomous basis. The role involves regular liaison with external lawyers, insurers, agencies, ship command and internal stakeholders, as well as the day-to-day management and development of the claims team.

Your Impact

•    Provides management of Admiralty Matters and Personal Injury Claims
•    Gives assistance to Marine Operations and shipboard staff on operational matters
•    Corresponds with opponent lawyers, medical and crew departments, P&I Insurers, Agents and P&I Correspondents
•    Provides trends and claims dates relating to pending matters, maritime claims and personal injury cases and budgeting for potential costs
•    Updates senior management and Head Office on all claim matters
•    Liaising with the Insurance function in Head Office with regards to insurance renewals
•    On-call availability in the event of urgent claims
•    Occasional national and international travel required

Your Journey so far

•    Maritime and legal experience required, ideally with a legal qualification or significant experience working in a claims role in an insurer or shipowner
•    Sound knowledge of shipping agreements and crew employment contracts
•    Knowledge of Personal Injury claims matters, ideally in the cruise industry
•    Knowledge of marine insurance policy wordings
•    Line management experience

Your Essentials

•    Fluent English language skills (knowledge of second language would be an advantage)

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!

Other facts

Tech stack
Maritime Claims,Personal Injury Claims,Cruise Industry,Shipping-Related Matters,Complex Personal Injury Matters,Liaison,Team Management,Admiralty Matters,Operational Assistance,P&I Insurers,Budgeting,Claims Reporting,Insurance Renewals,On-Call Availability,Legal Qualification,Shipping Agreements

About MSC Cruises

Headquartered in Geneva, Switzerland, MSC Cruises is the world’s third largest cruise lines and the market leader in Europe, South America, the Middle East and Southern Africa, with a strong and growing presence in North America and the Far East.

The MSC Cruises fleet consists of 23 modern ships with four new vessels due to be launched in 2026, 2027, 2029 and 2030.

The Company operates in more than 100 countries around the world, offering cruises across five continents, calling at more than 240 destinations and welcoming more than 180 different nationalities on board.

MSC Cruises is firmly committed to achieving net zero greenhouse gas emissions for its marine operations by 2050.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Travel Arrangements
Founding Year: 1987

What you'll do

  • The role involves leading the claims function, managing Admiralty Matters and Personal Injury Claims, and providing assistance to Marine Operations and shipboard staff on operational issues. Responsibilities also include corresponding with external lawyers, insurers, and internal departments, as well as updating senior management on all claim matters.

Ready to join MSC Cruises?

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Frequently Asked Questions

What does a Head of Claims do at MSC Cruises?

As a Head of Claims at MSC Cruises, you will: the role involves leading the claims function, managing Admiralty Matters and Personal Injury Claims, and providing assistance to Marine Operations and shipboard staff on operational issues. Responsibilities also include corresponding with external lawyers, insurers, and internal departments, as well as updating senior management on all claim matters..

Why join MSC Cruises as a Head of Claims?

MSC Cruises is a leading Travel Arrangements company.

Is the Head of Claims position at MSC Cruises remote?

The Head of Claims position at MSC Cruises is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.

How do I apply for the Head of Claims position at MSC Cruises?

You can apply for the Head of Claims position at MSC Cruises directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about MSC Cruises on their website.