AVP - Engineering
full-time•India
About this role
At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Makes recommendations regarding new technologies, tools and techniques that would provide value and benefit to the Enterprise in the areas of monitoring, operations automation, ITIL functions, and Service Desk.
Assists in managing the IT Infrastructure budget to include cost reduction opportunities for technology and infrastructure spending. Experienced in establishing and managing a budget for support, maintenance and hardware lifecycle refresh
Oversees the development and execution of processes designed to proactively maintain infrastructure systems and services and to ensure appropriate service levels and customer satisfaction
Directs the staffing and performance management of IT infrastructure positions to include the training and development of direct reports
Works with third party vendor relationships to support the effective and cost efficient delivery of IT Infrastructure services focused on Operations Monitoring, ITIL functions, and Capacity Management services.
Conversant at a high level in all areas of infrastructure design/integration – required to understand and direct operational outages when required.
Develop standards and implement procedures for service desk personnel, NOC personnel, and various ITIL team functions.
Provides management guidance for monitoring requirements for application and external dependent parties.
Responsible for management key vendors such as ServiceNow.
Reviews and assists in the creation of policies and procedures for Operational readiness and on-going operational production run.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
024400Job Category:
Information TechnologyPrimary Location City:
ChennaiPrimary Location Region:
Tamil NāduPrimary Location Postal Code:
600089Primary Location Country:
IndiaAdditional Posting Location(s):
What you'll do
- The AVP - Engineering is responsible for overseeing IT infrastructure systems and services, ensuring service levels and customer satisfaction. This role includes managing budgets, vendor relationships, and developing processes for operational readiness.
About Mr. Cooper
At Mr. Cooper, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Is Mr. Cooper your kind of place? If so, we can't wait to hear from you.
Visit careers.mrcooper.com for current job openings.
Mr. Cooper is a proud equal opportunity employer.
NMLS #2119 NMLS Consumer Access (www.nmlsconsumeraccess.org)
Nationstar Mortgage LLC d/b/a Mr. Cooper
Equal Housing Opportunity
Legal: www.mrcooper.com/legal
This site is not authorized by the New York State Department of Financial Services. No mortgage loan applications for properties located in the state of New York will be accepted through this site.
Mr. Cooper is the consumer brand for the mortgage servicing and originations operation of Mr. Cooper Group Inc. (NASDAQ: COOP).
Ready to join Mr. Cooper?
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Frequently Asked Questions
What does a AVP - Engineering do at Mr. Cooper?
As a AVP - Engineering at Mr. Cooper, you will: the AVP - Engineering is responsible for overseeing IT infrastructure systems and services, ensuring service levels and customer satisfaction. This role includes managing budgets, vendor relationships, and developing processes for operational readiness..
Is the AVP - Engineering position at Mr. Cooper remote?
The AVP - Engineering position at Mr. Cooper is based in India, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the AVP - Engineering position at Mr. Cooper?
You can apply for the AVP - Engineering position at Mr. Cooperdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.