Head of Telesales
full-time•Hong Kong Island
About this role
Head of Telesales
Application Deadline: 18 March 2026
Department: Product
Employment Type: Permanent - Full Time
Location: Hong Kong (SAR)
Description
About Mox
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.
Why Mox
Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?
Who are we looking for?
We are now looking for a passionate individual to join our Credit Cards & Lending team. This is a key role to play in excel your leadership and change management skills and deliver the team performance measures in line with the defined business plan. You will lead a Telesales sales team and work collectively with Product teams to maximize performance in achieving our objectives. This Role will report to Business Head - Credit Cards & Unsecured Loans.
Responsibilities
- Overall responsibility for the strategic direction, development, performance and maintenance of the sales activities of the telesales team in Shenzhen & Hong Kong to achieve and exceed business targets
- Define scorecards in alignment with business objectives for Telesales and measure performance against it to continuously elevate performance
- Define calling strategy through dialler – predictive / preview to optimize conversion on the calling leads
- Manage capacity planning and oversee the recruitment, onboarding, and continuous training of new telesales staff to maintain a balanced team to ensure optimal utilization of approved headcount
- Lead, coach, and mentor team to enhance performance, improve call quality, and ensure sales goals are met. This includes having performance metrics based conversations and providing constructive feedback.
- Work with product & analytics to implement data-driven sales strategies to drive call leads maximization to deliver returns and growth in accordance with organization plans
- Ensure all telesales activities comply with HKMA regulations, including the "Code of Practice on Person-to-Person Marketing Calls" regarding call frequency, timing, and transparency.
- Conduct regular reviews of recorded calls to ensure call quality, compliance with internal policies and regulatory standards
- Define metrics for measuring success of telesales team and publish them on periodic basis to management
Requirements
- University degree in a relevant discipline
- Proven experience (minimum 5-7 years) in a leadership role within a telesales department of a Hong Kong bank, preferably with exposure to loan products
- Demonstrated ability to lead, motivate, and manage a high-performing sales team
- Proficiency with CRM platform in the market
- Proficiency with Dialler platform in the market
- Familiarity with calling list and response rate optimization
- Customer-focused mindset to understand and meet customer needs
- Well-developed interpersonal and communication skills
- Clear view on how to work with compliance and internal Control to ensure a balanced risk operating environment
- Fluency in both English and Cantonese, with knowledge of Putonghua preferred
What you'll do
- The Head of Telesales is responsible for the strategic direction and performance of the telesales team, ensuring business targets are met. This includes managing recruitment, training, and compliance with regulations.
About Mox Bank
We’re Mox, a digital bank backed by Standard Chartered and partners HKT, PCCW and Trip.com. We’re shaking up Hong Kong’s banking scene with a digital-first experience from the ground up that’s lightning-fast, transparent, and puts you in control. We’re here to help you take control of your finances and wealth anytime, anywhere, with just a few taps.
Mox is setting global benchmarks for digital banking and transforming retail banking from Hong Kong. We’re obsessed with reimagining banking to empower possibilities, making banking better, not just bigger.
In just four years, we’ve become one of the fastest-growing digital banks in the world and are well on track to become Hong Kong’s #1 bank of choice for cards, deposits, lending and wealth management. We’re proving that banking can be secure, simple, smart, and surprisingly fun.
Ready to join Mox Bank?
Take the next step in your career journey
Frequently Asked Questions
What does a Head of Telesales do at Mox Bank?
As a Head of Telesales at Mox Bank, you will: the Head of Telesales is responsible for the strategic direction and performance of the telesales team, ensuring business targets are met. This includes managing recruitment, training, and compliance with regulations..
Is the Head of Telesales position at Mox Bank remote?
The Head of Telesales position at Mox Bank is based in Hong Kong Island, Hong Kong, China. Contact the company through Clera for specific work arrangement details.
How do I apply for the Head of Telesales position at Mox Bank?
You can apply for the Head of Telesales position at Mox Bankdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.