POSITION SUMMARY

Responsible for scheduling surgical and medical procedures as well as diagnostic testing, within both the in-patient and out-patient settings.  This involves coordinating with hospital and practice personnel, obtaining pre-authorizations, writing and communicating surgery orders, and providing information and education to patients regarding pre and post op instructions and the procedure and/or test.  Ensure all appropriate clinical, insurance coding and patient information is gathered prior to the patient’s visit and schedule post op visits/testing as needed.  Actively participates as a member of the healthcare team to engage patients, families and caregivers in the coordination of patient care.  Perform various administrative duties such as patient registration, scheduling, answering telephones, making copies and maintaining supplies.  

MINIMUM REQUIREMENTS

Education:

1. High School diploma or equivalent required.  
2. Associate’s Degree or completion of a Medical Office Professional program required.

Experience:

1. Two years of experience in a medical practice or clinical setting may be accepted in place of the required Associate's degree or completion of a Medical Office Program.   (Experience in a medical practice or clinical setting must be 24 out of the past 36 months)

Knowledge, Skills, Abilities:

1. Excellent interpersonal skills are essential.   
2. Knowledge of physician office procedures, medical terminology, ICD-10 and CPT coding guidelines, Electronic Health Records (EHR).
3. Understands insurance guidelines and requirements for referrals and authorizations. 
4. Familiar with all applicable medical laws and regulations regarding dissemination of patient information.
5. Demonstrated problem solving ability, strong organizational skills and attention to detail.
6. Working knowledge of office equipment such as copiers, fax machines, telephones and computers.
7. Ability to sort and file materials by alphabetic and numeric systems.
8. Ability to speak clearly and communicate effectively and to read, understand and follow written and verbal instructions.
9. Ability to record messages and patient data accurately, including use of appropriate grammar and spelling.
10. Ability to prioritize work and multi-task.

License/Certification/Registration:

None

SUPERVISION RECEIVED

Receives general supervision from the Practice Manager.

SUPERVISION GIVEN

None