Reservations Agent

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 80 hotels in 12 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

As a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service, starting with the booking process. Your duties will also include the following:

• Reviewing and processing bookings, overbookings and options
• Maintaining OPERA Cloud, as well as our electronic bookings systems
• Generating and verifying invoices (debtors and creditors) in line with our pricing policy
• Handling deposits and monitoring timely incoming payments
• Assisting both the Sales and Front Office team at peak times 
• Flexible schedule (weekends & evening shifts)

• Have completed a hospitality apprenticeship and/or have work experience in the hospitality/customer call centre industry or are looking for a career change.
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• A solid command of (written and spoken) English. French and/or Dutch is a plus
• Be a team player and willing to provide assistance across departments – we achieve our results together
• Previous experience similar roles is highly valued.