Digital Operations Manager

Job Description Summary:

Job Description:

The Digital Operations Manager is responsible for maintaining content across web properties of the Moses/Weitzman Health System and its affiliates.  A critical part of this role includes managing day-to-day requests leveraging tools [Monday, Sprout, Google Analytics, Meta Business Suite] while staying focused on larger omnichannel digital and integrated marketing strategy.

ROLE AND RESPONSIBILITIES

• Email Marketing SME (Ex: MailChimp and/or Constant Contact) and leverage the capabilities to support digital and communications strategy
• Own calendar and project tracking tools for full view of department activity; Execute related web content updates (Wordpress)
• Streamline digital performance reporting across platforms [social, web, email]
• Strong project management and organizational skills with public relations, marketing, sales, and/or technical analytics
• Other duties as assigned QUALIFICATIONS

Required Skills and Education

• Bachelor’s degree required
• 5 to 7 years’ experience in communications and/or digital media
• Proficiency in HTML/CSS and code editors (Ex: WordPress)
• Proficiency in Google Analytics, ability to track system-wide performance
• Strong oral and written communication skills, organizational, time-management and prioritization skills, ability to multi-task, attention to detail, and interpersonal skills
• Agency experience a plus
• Familiarity with project management tools (Ex: Jira, Quickbase, Basecamp)
• Ability to work nights and weekend if needed
• Current Driver’s license ADDITIONAL QUALIFICIATIONS

Excellent oral and written skills are required. This position is highly involved with staff, clients, colleagues, outside vendors and the community. Experience working Google Analytics, Meta Business Suite, Wordpress, MailChimp, Monday.com, and related platforms are a plus, as is experience in health care, policy or related nonprofit work.

Confidentiality of Information

Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies, as well as following established consumer data privacy best practices.

Organization Information:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

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