Summary
About this role
Are you passionate about making a tangible difference in people's lives? Mosaic is looking for a Service Support Specialist to join our mission of relentlessly pursuing opportunities that empower people. In this role, you will be the bridge between our community partners and the life-changing services we provide.
Why Mosaic?
At Mosaic, we believe in a caring community where everyone has a voice. You will join a culture built on the values of belonging, connection, faithfulness, and grit. As part of our team, you will help ensure that the people we support lead meaningful lives while advocating for their rights.
Your Impact
As a Service Support Specialist, you will play a vital role in our service delivery by:
- Coordinating Care: Managing new referrals and assisting with intake assessments to ensure clients receive high-quality care.
- Building Relationships: Fostering strong connections with Managed Care Plans, Case Managers, and community partners.
- Supporting Our Workforce: Assisting with the onboarding and coordination of Direct Care Workers (DCW) from hire to assignment.
- Ensuring Excellence: Conducting home visits and reviewing service plans to maintain our high standards of care and compliance.
- Problem Solving: Managing scheduling changes and researching incidents or grievances to ensure continuous service improvement.
Qualifications
- Education: High school diploma or equivalent.
- Experience: One year of experience in service coordination or delivery is preferred.
- Leadership: Two years of supervisory experience (or equivalent college studies) preferred.
- Certifications: CPR/First Aid, Article 9, and Principles of Caregiver certifications.
- Skills: Proficiency in business software, excellent professional communication, and the ability to manage complex documents and deadlines.
Ready to empower others and grow your career? Apply today to become a vital part of "One Mosaic."
Other facts
About Mosaic
About Mosaic
Mosaic is an agentic video editing paradigm. It enables anyone to create and run their own multimodal video editing agents in a node-based canvas. Once created, Mosaic's AI agents can run edits on autopilot, be reused across video projects, and self-improve over time. Our initial prototype of Mosaic won the $25,000 grand prize for 1st place out of 6,400 entrants in the Google Gemini Kaggle competition. Mosaic was also the winner of the SaaStr AI Pitch competition out of hundreds of other AI startups. We are a highly technical team of ex-Tesla engineers and are looking for technical and high agency engineers to join us on our mission to build an agentic video editor.
What you'll do
- The Service Support Specialist coordinates care by managing referrals and assisting with intake assessments. They also build relationships with community partners and ensure high standards of service delivery through home visits and compliance checks.
Ready to join Mosaic?
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