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Mosaic Life Care
Patient Relations Specialist
full-time•St. Joseph•$66k - $106k

Summary

Location

St. Joseph

Salary

$66k - $106k

Type

full-time

Company links

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About this role

Details
  • Patient Relations Specialist 
  • Legal Department
  • Full Time Status
  • Day Shift
  • Pay: $66,560.00 - $106,496.00 / year
Summary
  • This position is designed to provide a liaison between patients, caregivers, and the institution. This position provides a specific channel through which patients or caregivers can seek solutions to problems, concerns, etc. This position enables patients or caregivers to obtain solutions to problems by acting/facilitating on their behalf to different audiences such as Administration or any department or service. Resource coordination allows a collaborative effort for recommendations of alternative solutions to improve service(s) to patients or caregivers. Consequently, this position will be responsible for facilitating relationships between patients, visitors, medical staff, and Administration to resolve complaints and/or grievances. This position is also designated as a Risk Management caregiver that provides guidance to providers and caregivers, represents the department in various activities, remains an available resource for internal customers, and actively strives to provide open communication to ensure legal compliance through the organization.
  • This position is employed by Mosaic Health System.
Duties
  • Manages patient complaint/grievance process, which includes: facilitate resolution of complaints/grievances for patients and visitors; receive and document patient concerns/complaints in event reporting system; triage concerns/complaints when appropriate; monitor response to all complaints according to the complaint policy; advise and coordinate alternative resolutions to concerns/complaints; respond to patient or visitor concerns through written or verbal correspondence; maintain patient complaint/grievance database and provide reports from complaint database; establish positive working relationship with hospital staff and provide guidance in responding to patient and visitor concerns.
  • Recognizes, diplomatically responds to and initiates the follow-up process by communicating patient care issues to appropriate departments and services for the purposes of affecting changes in processes to improve service.
  • Develops a consultative relationship with organization leadership to build and sustain a patient/customer-focused culture, including ongoing outreach and education on Legal and Risk topics.
  • Provide education for Mosaic Life Care staff as it applies to the delivery of the patient complaint management.
  • Represents the Risk Department at a variety of meetings and committees, including all daily Safety Huddle and Bed Huddle meetings, Press Ganey Results Committee, and Ethics Committee and Ethics consults.
  • Ensures standards related to patient complaint/grievance (DOH, CMS and TJC) are developed, approved, educated, and monitored.
  • Other duties as assigned
Qualifications
  • All required education is a minimum requirement. Higher levels of education are acceptable. Graduate of a school of nursing required. BSN is preferred. 
  • RN - Registered Nurse - State Licensure and/or Compact State Licensure, depending upon designated work location, required.
  • 2 years in a healthcare setting required.

Other facts

Tech stack
Patient Relations,Complaint Management,Risk Management,Communication,Collaboration,Education,Documentation,Problem Solving,Consultation,Database Management,Healthcare Knowledge,Legal Compliance,Customer Service,Teamwork,Conflict Resolution,Leadership

About Mosaic Life Care

Mosaic Life Care is health care, re-imagined. We are dedicated to not only treating you when you are sick, but also to keeping you healthy. That’s life care.

At Mosaic Life Care, we are committed to providing the best and safest care, while creating a warm, inviting environment for our patients, family members and caregivers. We’ve developed an innovative life-care model that includes traditional health care, as well as a focus on other aspects of our patients’ lifestyles that affect their overall wellness.

Mosaic Life Care, a recipient of the 2009 Malcolm Baldrige National Quality Award and named one of the nation’s top performers on key quality measures by The Joint Commission in 2010, is the next generation of health care.

As a member of the Mayo Clinic Care Network, our physicians have the opportunity to seek Mayo Clinic expertise through eConsults. By working together, we hope to build new and innovative ways to provide the best possible care. Mayo Clinic and Mosaic Life Care share a common philosophy, commitment and mission to improve the delivery of care.

Team size: 1,001-5,000 employees
LinkedIn: Visit
Industry: Hospitals and Health Care
Founding Year: 2012

What you'll do

  • The Patient Relations Specialist manages the patient complaint and grievance process, facilitating resolutions and maintaining a database of complaints. They also develop relationships with leadership to promote a patient-focused culture and represent the Risk Department in various meetings.

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Frequently Asked Questions

What does Mosaic Life Care pay for a Patient Relations Specialist?

Mosaic Life Care offers a competitive compensation package for the Patient Relations Specialist role. The salary range is USD 67k - 106k per year. Apply through Clera to learn more about the full compensation details.

What does a Patient Relations Specialist do at Mosaic Life Care?

As a Patient Relations Specialist at Mosaic Life Care, you will: the Patient Relations Specialist manages the patient complaint and grievance process, facilitating resolutions and maintaining a database of complaints. They also develop relationships with leadership to promote a patient-focused culture and represent the Risk Department in various meetings..

Why join Mosaic Life Care as a Patient Relations Specialist?

Mosaic Life Care is a leading Hospitals and Health Care company. The Patient Relations Specialist role offers competitive compensation.

Is the Patient Relations Specialist position at Mosaic Life Care remote?

The Patient Relations Specialist position at Mosaic Life Care is based in St. Joseph, Missouri, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Patient Relations Specialist position at Mosaic Life Care?

You can apply for the Patient Relations Specialist position at Mosaic Life Care directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Mosaic Life Care on their website.