Work at Home Customer Service Advisor (Ohio residents)
full-time•United States
About this role
About the Role
Skills for Success
Why Join Our Morley Family
Role: Full time | Remote – Ohio residents
Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you’re looking for.
Pay Transparency
This position starts at $13 per hour.
What to Expect
As a Work at Home Customer Service Advisor at Morley, you’ll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it.
We’ll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role.
Why apply:
- Full-time role with strong benefits
- Flexibility with paid time off
- Comprehensive training
- Leadership development program available to help you grow your career
- Supportive and knowledgeable team
- Positive, empowering work environment
You need:
- Communication skills
- Listening, basic math and typing skills
- High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
- See Skills for Success below
Tasks:
- Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries
- Relay detailed information to customers, managers and clients
- Initiate status reports or service recovery letters to the inquirer
- Route inquiries when appropriate
- Educate new and existing customers and team members on relevant policies, procedures and specific benefits
- Document details of each interaction in the tracking system to maintain up to date and organized records
- Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com | chat hours: 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.
Skills for Success
Required Skills
- Excellent communication skills (spoken and written; so you can clearly convey detailed information)
- Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues)
- Basic math skills (important for providing support surrounding payments)
- Empathy, listening, organizational, quick thinking, multitasking and time management skills
- Able to work in an ever-changing environment
- Computer skills including Microsoft Office
Eligibility Requirements
- High school diploma or equivalent
- Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Typing speed of 30+ words per minute (Take a free typing test!)
(direct link to test: www.typingtest.com) - Available to work shifts within the center's hours of operation:
- Monday - Friday
- 8 a.m. - 9 p.m. Eastern time
- Possible Saturdays/Sundays from October through March
- Must be able to stick to the schedule reliably, as some queues are time sensitive
Nice to Have
- Experience in medical claims reimbursements or medical billing
- Conversant in health insurance industry terminology
- Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing
- Knowledge of customer service techniques
Remote Work Requirements
- Ohio resident
- Secluded and distraction-free work environment
- Required internet setup:
- High-speed internet delivered through a wired provider (cable or fiber)
- Computer must be physically connected to your modem / router using an Ethernet cable*
- Wireless, 5G and satellite connections are not supported
*Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
Why Join Our Morley Family
At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
- Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].
Thank you for your interest in Morley.
Notices
- Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
- Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
- Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
What you'll do
- As a Work at Home Customer Service Advisor, you will assist customers and health care providers with their health insurance inquiries. You will research, process, and resolve questions while maintaining organized records of interactions.
About Morley
𝗢𝘂𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝘀
We serve four demanding markets:
- Global / Fortune 500 companies seeking customer service delivery for contact centers and processing centers
- Global / Fortune 500 companies seeking meeting, incentive and special events management
- Global / Fortune 500 companies seeking trade show booth fabrication (custom or modular) and trade show schedule management (installation, dismantling and storage)
- Museums, schools, libraries and other institutions seeking custom built exhibit installations.
𝗧𝗵𝗿𝗲𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀, 𝗰𝗼𝘂𝗻𝘁𝗹𝗲𝘀𝘀 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀
We serve these markets through three distinct entities that work independently or in close coordination with one another to deliver highly integrated and complex solutions:
𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗢𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 where we manage contact centers and processing centers in North America and near-shore locations
𝗪𝗲𝗯𝘀𝗶𝘁𝗲: www.morleybpo.com
𝗠𝗲𝗲𝘁𝗶𝗻𝗴𝘀 & 𝗜𝗻𝗰𝗲𝗻𝘁𝗶𝘃𝗲𝘀 where we manage meetings, conferences and incentives for groups ranging in size from tens to thousands
𝗪𝗲𝗯𝘀𝗶𝘁𝗲: www.morleymeetings.com
𝗘𝘅𝗵𝗶𝗯𝗶𝘁𝘀 & 𝗗𝗶𝘀𝗽𝗹𝗮𝘆𝘀 where we build and install museum exhibits and trade show properties
𝗪𝗲𝗯𝘀𝗶𝘁𝗲: www.morleyexhibits.com
Since 1863, we’ve cultivated a culture of delivering extraordinary experiences. It’s woven into our DNA, propelling us to achieve exceptional, award-winning outcomes. This ethos empowers our dedicated associates to unleash their full potential, and help our clients achieve great results. At Morley, we call it Moving People to Move Mountains.
𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝘀 𝘁𝗵𝗲 𝗵𝗲𝗮𝗿𝘁 𝗼𝗳 𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀, 𝗮𝗻𝗱 𝗽𝗲𝗼𝗽𝗹𝗲 𝗮𝗿𝗲 𝗶𝘁𝘀 𝘀𝗼𝘂𝗹
Happy associates make happy customers. Empowered with the tools and authority to make their solutions and service something to smile about, our associates delight in ensuring every experience for our clients and each other is extraordinary.
Ready to join Morley?
Take the next step in your career journey
Frequently Asked Questions
What does a Work at Home Customer Service Advisor (Ohio residents) do at Morley?
As a Work at Home Customer Service Advisor (Ohio residents) at Morley, you will: as a Work at Home Customer Service Advisor, you will assist customers and health care providers with their health insurance inquiries. You will research, process, and resolve questions while maintaining organized records of interactions..
Is the Work at Home Customer Service Advisor (Ohio residents) position at Morley remote?
The Work at Home Customer Service Advisor (Ohio residents) position at Morley is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Work at Home Customer Service Advisor (Ohio residents) position at Morley?
You can apply for the Work at Home Customer Service Advisor (Ohio residents) position at Morleydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.