Generative AI Technical Business Analyst

Assist with building and maintaining AI powered virtual assistants from design to final ideation and help with augmenting Generative AI and Agentic capabilities. Understand product vision, strategy, roadmap, and evolution of virtual assistants to help the team execute on key deliverables. Familiarize yourself with Conversational AI, Agentic and Generative AI technical concepts to help the team translate requirements into JIRA stories. Work closely with business stakeholders and User Experience teams to gather requirements. Perform technical and system analysis and translate those requirements into actionable user stories. Work closely with Tech Leads on technical requirements and ensure that developers have a clear understanding of JIRA stories. Become acquainted with the role of different stakeholders influencing product development and be able to understand cross squad dependencies. Assist the Product Owner in monitoring inquiries and issues regarding products and liaise with the development team to track status and timely resolution. Review and analyse user feedback to identify key insights and trends, prioritize feedback based on impact, and collaborate with the Evaluation Lead and Knowledge Engineers to develop and implement solutions that address user needs effectively. Support an Agile squad delivering capabilities. Assist with squad reporting, helps identify risks impacting delivery and timelines, and escalates to PO when necessary. Manage User acceptance testing (UAT) activities and performing business checkouts during release and deployment weekends Undergraduate degree or equivalent combination of training and experience. 3-4 years of relevant professional experience including at least 1 years as a Business Analyst. Experience with Kore.ai, prompt engineering, and Large Language Models (LLMs). Experience with AI evaluation frameworks. Demonstrated success in helping design and build digital applications, strong preference for experience with Virtual Assistants, Generative AI, or other Conversational AI solutions. Demonstrated ability to achieve results while working in a cross functional environment. Demonstrated ability to implement and execute on agile principals with strong digital and technical skills. Strong project management skills with ability to multi-task and manage competing deadlines. Ability to work in close collaboration with a diverse global team. Team player with excellent presentation, communication, and interpersonal skills Detail-oriented individual with strong analytical, critical thinking, and problem-solving skills 3+ years relevant technical experience. Financial Services Industry experience. Good understanding of user experience and Agentic concepts. Knowledge of Agile Methodologies. Familiarity with using the JIRA tool. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser. If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Speak to our recruitment team to find out more. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.