We’re seeking someone to join our team as an Associate in WM Operations to do the post trade lifecycle, reconciliations, asset transfers, exception management, and client service for WM crypto products delivered via the ETRADE-Zero Hash referral model and to play a key role in helping transform how Morgan Stanley Operates.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is an Associate level position within the Crypto Trade Support - Product Support & Services, which is responsible for providing transaction support and managing post execution processes.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

• Oversee the full post trade lifecycle for crypto transactions, including monitoring, break resolution, and trade adjustments/cancellations.
• Maintain accurate booking and audit trails in line with WM Operations standards.
• Asset Transfers & Reconciliations.
• Process and track crypto deposits and withdrawals, validate on chain confirmations, and resolve asset recovery issues.
• Perform daily reconciliations between Zero Hash and ETRADE systems, investigating and resolving discrepancies promptly.
• Manage Tier 3 client service cases escalated from the Client Service Center, ensuring timely resolution and clear documentation.
• Act as liaison with internal teams and vendor partners for complex inquiries and operational issues.
• Adhere to documented procedures and control frameworks; escalate incidents and partner with Risk/Compliance on governance requirements.
• Support business continuity activities and confirm operational readiness during BCP events.
• Collaborate with WM Operations, Client Service, Risk, Technology, and Finance teams; serve as operational point of contact for vendor interactions.
• Participate in coverage rotations, including overnight monitoring and holiday/weekend support as scheduled
• Execute processes/functions and/or support process management and project efforts, leveraging knowledge of the systems, markets and instruments that influence the team
• Recognize risk in day-to-day processes to draw out the key issues and contribute to process improvements
• Build relationships within team and internal stakeholders, sharing knowledge to contribute to team output
• Participate in projects and initiatives, aiding in solution formulation with a focus on timely execution.

What you'll bring to the role:

• Exposure to blockchain/on chain transactions, custody/wallet concepts, and crypto data structures.
• Experience with Salesforce case management; knowledge of Power BI/Alteryx for process insight/automation (a plus).
• Background in Trade Support disciplines (e.g., trade adjustments, reconciliations, money movement, and outage support).
• Bachelor's degree (Finance, Business, Operations, or related) or equivalent practical experience.
• Strong analytical skills with a controls mindset; demonstrated ability to investigate breaks and resolve exceptions under time pressure.
• Clear written/verbal communication; comfort engaging cross functional teams and documenting outcomes.
• Proficiency in Excel and case/ticketing tools; familiarity with vendor portals and operational reporting.
• Ability to establish clear goals and priorities, and address non-standard issues within area of expertise with minimal guidance and supervision
• Subject matter expertise in business area supported, client requirements, and ability to ensure control is not compromised to comply with client requests
• Culture carrier across Operations, embracing the Firm's core values
• At least 2 years' relevant experience years in trade support, operations, or reconciliation (crypto, FX, listed derivatives, or securities) would generally be expected to find the skills required for this role.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.