About this role
Take Charge of Excellence – Become Our Next Service Manager!
Are you a dynamic leader passionate about exceptional service and operational excellence? We’re looking for a results-driven Service Manager to lead our 316-unit student housing community, ensuring smooth day-to-day operations and a top-tier living experience for residents. In this role, you’ll guide a dedicated maintenance team, uphold high property standards, and drive strong performance through heavy turn season and contributing directly to the success of the community at all times.
What You'll Do:
- Lead with Purpose: As a hands-on leader, you’ll inspire your team to excel in all aspects of service, maintenance, and customer care. You lead by example and cultivate an environment of trust, accountability, and support.
- Strategic Decision-Making: Think ahead and plan proactively to ensure the smooth operation of the property. Whether it’s anticipating maintenance needs, handling repairs, or managing resources, your foresight will ensure we stay ahead of the curve.
- Exceptional Communication: You’ll be the go-to point of contact for residents, your team, and cross-functional departments. Clear, transparent, and effective communication will be key to keeping everything running efficiently and residents satisfied.
- Organizational & Administrative Expertise: From managing work orders and schedules to overseeing inventory, budgets, and maintaining accurate records, you'll leverage your strong administrative skills to ensure smooth operations, keeping everything well-organized, on track, and aligned with our goals for excellence.
- Take Pride in Service: You will take pride in the work you do, ensuring that both the maintenance needs of the property and the development of your team are handled with the highest level of professionalism and care.
Who We’re Looking For:
- Proven leadership experience in service or maintenance, preferably in a large residential setting.
- Strong problem-solving abilities and the capacity to make timely, effective decisions.
- Excellent communication skills for leading teams and engaging with residents.
- Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively.
- A passion for delivering outstanding customer service and upholding high standards of quality.
Qualifications:
- Must have a valid driver's license.
- Must live within a 30-minute commute of the property.
- HVAC/EPA/CFC Certification preferred.
- 5+ years of managerial experience.
- Senior-level leadership role requiring extensive technical expertise and proven success in supervising maintenance teams across properties.
The Benefits of Employment:
- Pay Range: $34.00 - $38.00/HR
- Apartment Rental Discount
- $300 Morgan Essentials – paid quarterly
- On-call Appreciation, $15/day for holding the on-call phone
- Education/Tuition Reimbursement
- Medical, Dental, and Vision benefits
- Life/AD&D Insurance
- Long and Short-Term Disability
- 401(k) Retirement Plan with company match
- Generous paid time off, including 10 holidays per year and sick leave
- Employee Assistance Program
- Additional employee discounts available
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.
Other facts
About Morgan Properties
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in King of Prussia, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states – the company is consistently one of the largest owners of multifamily in the country. With over 2,200 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.
Learn more about Morgan Properties at www.morganproperties.com.
What you'll do
- The Service Manager will lead a maintenance team to ensure smooth operations and a high-quality living experience for residents. This includes strategic decision-making, effective communication, and maintaining property standards.
Ready to join Morgan Properties?
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