Live Your Passion.  Add Your Magic.             

At Montage Healdsburg, It’s All Because of YOU!

Senior Sales Coordinator

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun.  At Montage Healdsburg, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage Healdsburg is more than a job; it’s a way of life. Don’t just imagine the possibility—join us.

Your Journey

• Provide excellent customer service to our clients and their guests, third party and direct bookings

• Maintain visibility and integrity of our department throughout the resort promoting mutual cooperation in assuring our clients are delivered the service as promised

• Conduct property site inspection tours and educational tours

• Support and promote the initiatives of the Group Sales team as needed

• Monitor production of group accounts and credit card accounts

• Proactive engagement with clients in order to ensure exceptional service delivery and execution

• Communicate VIP arrivals and ensure guests receive applicable amenities with our internal departments.

• Create arrival notifications to be distributed and reviewed by leadership for group guests and conduct pre-arrival room checks for guests to confirm cleanliness, amenities and proper setup.

• Greet guests, prepare personalized pre-arrival communications and ensure guest accommodation(s) are fully prepared for arrival.

• Review and regularly update the group sales portals to communicate with luxury clientele and ensure full satisfaction

• Deliver on guests’ expectations and have the desire to create WOW moments

• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

About You

• You are passionate about Sales, Marketing, and Events

• You are passionate about exceptional service and execution

• You are a strong communicator, team player and love assisting people

• You are open to learning, developing, and growing both yourself, personally, and helping others do the same

• You are trustworthy and have integrity

Must Haves

• Ability to identify and assist in the development of accounts

• Ability to act independently with minimal or no supervision

• Intermediate skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

• Math skills, as well as budgetary analysis capabilities

• Luxury Hotel experience preferred

• Able to work a flexible work schedule including weekends and holidays if needed

You will Enjoy

• Free meals

• Free uniforms and cleaning

• Ongoing community outreach events

• Hotel discounts

• Associate events throughout the year

• Healthcare benefits

• 401k retirement plan with company matching

• Daily Pay Incentive Opportunity

Physical Requirements

• Grasping, holding, sitting, walking, repetitive motions, bending over

• Ability to stand and exercise mobility for extended periods of time during your scheduled shift

• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift

At Montage Healdsburg, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

The pay scale for this position is $33.03. 

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.