About this role
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
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Bellperson
SUMMARY
The Bellperson position will assist the Rooms leadership team in providing exceptional experiences to our guests. The focus of the role will be to engage guests throughout the hotel and manage the full-cycle guest luggage experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
- Assisting with full-cycle guest luggage program
- Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed
- Working knowledge about hotel rooms, services and features and relaying information to guests
- Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals
QUALIFICATIONS
- Minimum of two years’ experience in customer service
- Must be able to speak, read, write and understand English, the primary language used in the workplace
- High School Diploma or equivalent
- Luxury hotel experience preferred
- Prior Bell position experience preferred
PHYSICAL REQUIREMENTS
Must be able to stand and exert well-paced mobility for up to 6 hours in length. Must have the ability to bend, squat and lift up to 60 lbs., including, but not limited to, luggage, guest items and bags on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
The pay scale for the Bellperson is $17.95 an hour. The pay scale is the base hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Other facts
About Montage International
Montage International, the ultra-luxury hospitality management company founded by Alan J. Fuerstman, features a distinctive collection of hospitality brands. Montage International encompasses the ultra-luxury brand Montage Hotels & Resorts, the new luxury hospitality brand Pendry Hotels & Resorts, Montage Residences, Pendry Residences, and the management of some of the country’s premiere golf courses and clubs. Founded in 2002, Montage Hotels & Resorts is an artistic collection of distinctive hotels, resorts, and residences. Pendry Hotels & Resorts, founded in 2014, is a collection of new luxury hotels for today’s cultured world travelers located in taste-making destinations. For more information, please visit www.montage.com and www.pendry.com.
What you'll do
- The Bellperson will assist the Rooms leadership team in providing exceptional experiences to guests and manage the full-cycle guest luggage experience. This includes facilitating hotel room orientations and delivering amenities to guest rooms as needed.
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