Bilingual Customer Service Representative - Financial

Your Moneris Career - The Opportunity

As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed financial support for customer's daily processing needs. You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.

Location: You will be based in our Toronto or Sackville office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to the Team Lead, Customer Service.

Posting Type: Multiple openings for the upcoming hiring class starting March 16, 2026.

Salary Range: The expected base salary range for this role is $36,200 - $45,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

The paid training course, lasting 10 weeks, will begin on March 16, 2026.

Your Moneris Career - What you'll do

• Provide financial support to merchant clients about billing, balancing, disputes and account administration inquiries.

• Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels.

• Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests.

• Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys).

Your Moneris Career - What you bring

• 1+ years of customer service experience preferably in a contact centre environment.

• Fluent in French and English (reading, writing and verbal) is required.

• Strong attention to detail with an ability to work in a fast-paced environment with changing priorities.

Nice-to-have...

• Prior experience with retail or restaurant systems is an asset (point of sale, software).

• Previous experience with Visa, MC, Discover and CUP rules and rule books considered an asset.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).

• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.

• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.

• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.

• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.