Our amazing finance team is growing, and we are looking for a highly motivated and driven Collections Specialist to join us in London. As a key contributor to our cash collection efforts, you will play a vital role in managing customer accounts, identifying and resolving payment issues, and collaborating with various internal teams to ensure a seamless collections process. If you have experience with payment portals and collections software, that’s a huge plus!

Please note that this role is on a hybrid model- coming 3 days to the office

About The Role

As part of the global Accounts Receivable team, your primary responsibilities will include:

• Cash Collections: Actively manage assigned accounts receivable balances to ensure timely collection of outstanding payments, while minimizing bad debt exposure.
• Issue Resolution: Identify and resolve payment issues that cause delays, such as short payments, tax-related discrepancies, and unmet customer payment requirements.
• Customer Communication: Regularly communicate with customers via email and phone to address open invoices, follow up on overdue payments, and ensure alignment with payment terms.
• Internal Collaboration: Work closely with internal teams, including Account Managers, the Billing Team, and other stakeholders, to resolve billing issues and ensure smooth customer interactions.
• Payment Reconciliation: Reconcile customer payments against open balances, resolve any discrepancies, and process refunds as needed.
• System Updates & Reporting: Maintain accurate records in all relevant systems, ensuring that data is up-to-date for management to review and assist with cash flow forecasting.
• Process Improvement: Continuously identify opportunities to improve collections processes, enhance efficiency, and support automation initiatives.
• Tax & Compliance: Collaborate with customers and tax authorities to address any payment-related tax issues and ensure compliance with local and international regulations.
• Accounting Support: Assist with month-end and quarter-end accounting close processes to ensure accurate financial reporting.
• General Support: Provide assistance to the finance team with other ad-hoc responsibilities as needed

Requirements

• 3+ years of collections/account receivables experience
• Tech / Saas enviormant
• Highly motivated and able to manage own workload independently and efficiently
• Proficient with Excel
• Capable of managing a variety of tasks and effectively assessing the priority and urgency of each.
• Ability to work within a global team
• Excellent spoken and written communication skills

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