Reporting to the Store Manager/Director, the Sales Support Advisor (SSA) will partner with Moncler’s sales, operations, visual merchandising, and management teams to support the full life cycle of the client experience, ensuring a seamless and personalized experience for all clients.  Embodying the Moncler values as well as the Moncler Client Promise, the SSA will be a knowledgeable and resourceful brand ambassador, projecting an elevated and positive image, both front of house (FOH) and back of house (BOH).

Client Experience

• Achieve individual and team objectives.
• Welcome every client and provide the best Client experience.
• Engage with clients to build relationships and develop a deep understanding of their needs.
• As instructed by store management, support Client Advisors in providing an exceptional client experience.
• Retrieve and deliver product requests from the BOH to sales floor to support the Client experience and sales.
• Be a point of contact for and execute product care request, including ticket creation as needed.
• Learn and master Brand and product knowledge, as well as operational policies and procedures.

Operations and Visual Merchandising  

• Assist in the maintenance and execution of Company visual merchandising standards, including but not limited to the organizing and repositioning of displays and retrieval of product from the BOH and FOH.
• Contribute to the preparation and execution of inventory based on the requests of management.
• Support with operational tasks including BOH organization and product assortment go-backs.

Other

• Perform as a team player and participate in all activities contributing to the overall objectives of the store.
• Contribute to and maintain a positive and collaborative work environment.
• Respect Moncler Brand standards in terms of grooming and behavior.
• Follow the company’s policies and procedures.
• Additional duties and responsibilities as required and communicated by management and/or the Company.

Education

• N/A

Work Experience

• Minimum 2 years of retail experience, preferably in a luxury environment.
• Experience in hospitality or other relevant client oriented/service roles are acceptable.

Special Skills and Personal Attributes

• Team oriented with excellent interpersonal skills.
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury-goods industry.
• Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
• Dependable, punctual, and flexible.
• Ability to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, or Cantonese).
• Technologically savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook.
• Ability to analyze sales reports.
• Excellent problem-solving skills.
• Possess strong attention to detail.

ADDITIONAL INFORMATION

All tasks are not limited and/or restricted to this job description. Employee must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.

Moncler Group is an equal employment opportunity employer.

Pay Transparency statement:

Moncler includes a reasonable estimate of the hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $20 per hour to $22 per hour.