About this role
OUTLET CLIENT ADVISOR | FULL TIME | CASTEL ROMANO OUTLET
We are Stone Island
Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia. The opportunity to follow your own compass.
The Role : Outlet Client Advisor Full-Time
At Stone Island we are always looking for people who share our spirit and values to drive our company forward. We are currently looking for a Outlet Client Advisor Full-Time to join our team in Castel Romano Outlet.
Your Impact
The Day-To-Day:
- Ensure excellent customer service and maintain the quality standards required by the brand;
- Act as a brand ambassador to the boutique's clientele;
- Welcome, advise, and handle sales to local and international clients;
- Present the Stone Island universe by detailing its collections;
- Provide personalized advice by meeting clients' expectations and requests;
- Manage after-sales service and ensure follow-up with clients;
- Ensure the proper upkeep of the store from a Visual Merchandising perspective in accordance with company policy; Assist in the installation of window displays according to Stone Island standards and manage product rotations in the windows;
- Acquire in-depth knowledge of all product categories and become a driving force for Visual Merchandising to actively contribute to business development .
Qualifications
- Previous experience in sales roles in Fashion Retail/ Hospitality; or interest/study in Fashion related courses - Experience in Luxury and Contemporary Retail environment is a plus;
- Has an understanding of the luxury sector, key performance indicators (KPIs), product sensitivity;
- Service-oriented, strong communication skills, team spirit, ability to work independently;
- Reliability, punctuality, flexibility;
- Passion for retail, client service and the luxury fashion industry;
- Fluency and sophistication in Italian and English, another language is a plus;
- Digitally aware and open to new ways of working;
- Ability to work in a fast-paced, changing environment.
Our Shared Values
At Stone Island we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice everyday to maintain our unique culture of relentless innovation.
SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION
If you are ready to follow your compass with Stone Island, apply now!
“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”
Other facts
About Moncler Group
Moncler was founded in Grenoble, France, in 1952 and is currently headquartered in Milan, Italy. Over the years the brand has combined style with constant technological research assisted by experts in activities linked to the world of the mountain. This makes the Moncler collections the quintessence of outwear that marries the extreme demands of nature with those of city life. In 2003 Remo Ruffini took over the company, of which he is currently President and Creative Director. Moncler manufactures and directly distributes men's, women's and accessory collections through its boutiques and in exclusive international department stores and multi-brand outlets.
What you'll do
- The Outlet Client Advisor is responsible for ensuring excellent customer service and maintaining brand quality standards. They will act as a brand ambassador, welcome clients, manage sales, and provide personalized advice while ensuring the store's visual merchandising aligns with company policies.
Ready to join Moncler Group?
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