About this role
6 MONTHS | FULL-TIME | FROM JANUARY
We are looking for a passionate Client Service Intern to join our Client Service team in our Global HQ in Milan.
Your Impact
MAIN ACTIVITIES:
- Control of the operativity of the regional Client Service;
- Reporting;
- Creation and maintenance of the bug ticketing;
- Update of the Client Service procedures following the general guidelines;
From an ECommerce wise ordinary maintenance of the: FAQ, templates, procedures, CS contact info on on .com/APP/NL/Delivery Notes/ecc, Ecom & CS tools UAT.
Qualifications
REQUIREMENTS:
- Strong passion for fashion and omnichannel solutions;
- Ability to achieve results through influence and problem solving, handling difficult and high-pressure situations;
- English fluency in speech and writing. Mastery of another language would be a plus.
Other facts
About Moncler Group
Moncler was founded in Grenoble, France, in 1952 and is currently headquartered in Milan, Italy. Over the years the brand has combined style with constant technological research assisted by experts in activities linked to the world of the mountain. This makes the Moncler collections the quintessence of outwear that marries the extreme demands of nature with those of city life. In 2003 Remo Ruffini took over the company, of which he is currently President and Creative Director. Moncler manufactures and directly distributes men's, women's and accessory collections through its boutiques and in exclusive international department stores and multi-brand outlets.
What you'll do
- The intern will control the operativity of the regional Client Service and handle reporting tasks. They will also create and maintain bug ticketing and update Client Service procedures.
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