About this role
MONCLER is currently looking for a Team/Department Manger (internally called Client Advisor Manager) for its Flagship in Munich, reporting to the Store Manager.
POSITION OVERVIEW:
The Client Advisor Manager proactively leads successful sales activity for excellent results, ensuring every client benefits from the complete Moncler Client Experience.
MONCLER Client Advisor Manager is accountable for achieving sales targets and key qualitative objectives, managing a dedicated sales team identified on a regular basis.
Your Impact
BUSINESS
Sales - Engage with customers, understand their needs, recommend products, and drive transactions to increase revenue and ensure satisfaction.
Product Knowledge - Understand product features, benefits, and applications to enhance sales and client experience.
KPI Management - Set, track, and optimize key performance indicators to measure and improve business effectiveness.
CLIENT
Clienteling - Build and maintain strong, personalized client relationships through attentive service and tailored recommendations to foster loyalty.
After-sales - Deliver excellent client service by handling returns, exchanges, and warranty claims while addressing feedback and promoting additional sales.
Client Experience - Provide exceptional service, promptly address concerns, offer personalized assistance, and maintain a welcoming atmosphere.
Client Development - Develop and execute the store’s client strategy, upgrading current clients, expanding the client base, and achieving long-term clienteling goals.
PROCEDURES
System & Processes - Implement, maintain, and optimize store operations for seamless business workflows.
STORE IMAGE
Windows and Display - Create engaging showcases to attract customers, highlight merchandise, and communicate brand identity effectively.
Visual Merchandising - Ensure proper inventory management and display alignment with store aesthetics and sales strategies.
PEOPLE
Team Organization - Organize and align team efforts to achieve goals efficiently.
Team Growth - Foster team development, enhance collaboration, and maintain a positive work culture.
Qualifications
- Minimum of 3-5 years Retail Management experience with prior experience in International and structured luxury retail company;
- Rewarded in team management, recruitment and development;
- Fluency & sophistication in German and English, while another language is a plus;
- Proven track record of successful sales generation, building clientele and teamdevelopment and relations
- Proficient computer knowledge (MS Word, Excel and Outlook)
- Excellent communicator towards the team and the clients
- Digitally aware and strong attention to detail
- People driven, caring and entrepreneurial mindset
“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."
Other facts
About Moncler Group
Moncler was founded in Grenoble, France, in 1952 and is currently headquartered in Milan, Italy. Over the years the brand has combined style with constant technological research assisted by experts in activities linked to the world of the mountain. This makes the Moncler collections the quintessence of outwear that marries the extreme demands of nature with those of city life. In 2003 Remo Ruffini took over the company, of which he is currently President and Creative Director. Moncler manufactures and directly distributes men's, women's and accessory collections through its boutiques and in exclusive international department stores and multi-brand outlets.
What you'll do
- The Client Advisor Manager leads sales activities to ensure excellent results and a complete Moncler Client Experience. They are responsible for achieving sales targets, managing a dedicated sales team, and enhancing client relationships.
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