About this role
Monash Health is a great place to work
Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.
Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.
To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.
- Does helping others give you job satisfaction?
- Full-Time, Fixed Term Position
- 8.30am – 5.00pm, 5 days per week with monthly ADO
About Infant, Child, Family and Youth Mental Health
Infant, Child, Family and Youth Mental Health provides a range of mental health services to infants, children, adolescents, youth and their families within the Southern Region.
The organisational and clinical model has been developed to provide mental health care that is flexible and responsive to the individual and developmental needs of the infant to youth populations and their families. As such, this model will support the provision of integrated mental health care for young people, guided by consistent, service-wide protocols and principles of care.
About the Role
An exciting opportunity has become available for an enthusiastic front reception Administration Support Officer to join our team at Infant, Child, Family and Youth Mental Health Service.
Your need for variety and to be busy will make this the ideal role for you. This role will give you the opportunity to provide exceptional front line customer service to our clients and support the various teams and sites within Early in Life Mental Health Service. You will work with teams of busy mental health professionals to provide reception and administration support using a wide range of systems and databases, including registering and maintaining client information.
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Providing excellent Customer Service to clients, staff and other stakeholders
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Supporting the Information Management needs of the Service including data entry and health information management
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Completing Operational Tasks to support the day-to-day operations of the Service
About You
You are a genuinely passionate and caring person who is highly committed to delivering exceptional customer service. As a clear communicator you can build rapport easily with others and work well within a team. You are a proactive, experienced healthcare administrator who can work effectively in an autonomous role, and prioritising workloads comes naturally to you. You are skilled at juggling a busy switchboard and working in a hospital environment doesn’t faze you. You are able to maintain and demonstrate integrity, compassion, accountability, respect and excellence. You have:
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Minimum of 2 years administrative experience (experience in a mental health setting is desirable)
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Excellent customer service and communication skills
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Proven organisational skills and can work autonomously
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Demonstrable ability to manage a range of administration responsibilities across a number of areas
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A quality focus whilst ensuring work is completed within the required timeframes
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Ability to travel to all Monash Health Sites
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Standards in thoroughness, accuracy and speed
For a confidential discussion and to explore the opportunity further, please call Rachel Koch on 8572 3768.
Position Description can be found here
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 2nd Feburay 2026
Other facts
About Monash Health
Monash Health is Victoria, Australia’s largest and most comprehensive health service.
We deliver care for people over their entire lifespan, from pre-birth to end-of-life, providing consolidated, integrated, comprehensive, and often highly complex care.
With 25,500 employees, Monash Health provides care to south-eastern metropolitan Melbourne and rural Victoria via telehealth, within local communities, and in people’s homes.
Our major hospitals include Monash Medical Centre, Monash Children’s Hospital, Dandenong Hospital, Casey Hospital, and the newly opened Victorian Heart Hospital, which is Australia’s first dedicated cardiac hospital. Monash Health provides significant care at Moorabbin Hospital, the Kingston Centre, and the Cranbourne Integrated Community Care Centre, and in total, they operate more than 40 care locations.
Monash Health is uniquely positioned as a large-scale, publicly funded health service that improves the health outcomes of their community. Annually, we provide more than 3.6 million episodes of care and deliver more than 10,000 babies.
We’re committed to being a fair, equitable, and non-discriminatory workplace that maximises the talent, potential, and contribution of all employees. With such a wide range of locations and specialties, we’ll proudly help you grow your career in healthcare.
What you'll do
- Provide exceptional front line customer service to clients and support various teams within the Early in Life Mental Health Service. Manage reception and administration tasks, including client information registration and maintenance.
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