About this role
Monash Health is a great place to work
Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.
Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.
To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.
About the Role:
The administration assistant plays a key role within the Hospital in the Home (HITH) unit, providing customer focused service to our patients and families. The role requires strong computer skills, organization and ability to priorities workloads. The role involves working with a multidisciplinary team to provide a smooth, effective, and efficient service. The administration assistant is often the first contact for many patients, families, and other partnerships to our service. As a team, we aim to enhance patient satisfaction and trust through professional, compassionate communication, ensuring families feel supported and informed throughout their journey. Supporting clinicians to work at the top of scope by removing administration barriers.
- This position is Fixed Term parttime 64 hours per fortnight 0800-1630 hours Tuesday to Friday
- The position reports to the Casey HITH Nurse Manager
Key Responsibilities:
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Greet patients arriving at the HITH clinic, answer phone enquiries, and confirm appointments.
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Manage patient phone and face to face inquires and liaising with the nurse in charge
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Registering patient information, admissions, discharges, transfers and booking of inpatient and outpatient appointments.
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Stock control
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Reconsolidating invoices and other clerical tasks
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Liaising with other administration assistants across the HITH services from other sites.
About Us:
Hospital in the Home provide acute care to patients in their own homes or alternative locations. It is an alternative to receiving acute care in a hospital bed. This is 155 bed services that cover the Monash Health catchment area and partners with other services within the community 365 days of the year.
We have a fantastic and friendly team that works closely together and stive to deliver our patients the best care in the community. It is a busy environment and we love challenges! The quality and safety of our service is a priority to us.
We offer an orientation program to new staff and are proactive in the professional development of staff.
About You:
Skills and experience:
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Excellent communication skills
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Excellent customer service skills
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Teamwork, compassion and problem solving
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Experience with Microsoft 365, word, excel
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Experience in EMR, SMR, IPM computer skills
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Knowledge of medical terminology
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Previous administration skills in health care
In Return:
Ours is a connected team with strong shared values and an unwavering commitment to excellence. We are a highly skilled, collaborative, and welcoming team where the only limit in your career is you. Upon your appointment, we will provide you with
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A supportive and cohesive orientation and ongoing development
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Professional development courses and mentoring.
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Opportunities for you to use your experience in the role to inform and drive initiatives within the broader units and programs.
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Salary packaging
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Onsite staff parking
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Discounted banking (BankVic)
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Comprehensive health and wellbeing programs to all employees. This includes the Employee Assistance Program for counselling and coaching support as well as mental health training, digital wellbeing and financial wellbeing programs.
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Onsite Gym options and ability to join Fitness Passport - your pass to an extensive choice of fitness facilities.
For a confidential discussion and to explore this opportunity futher, please reach out to Sally Webster - Nurse Manager (03) 8768 1749.
Position Description can be found here
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 11th February 2026
Other facts
About Monash Health
Monash Health is Victoria, Australia’s largest and most comprehensive health service.
We deliver care for people over their entire lifespan, from pre-birth to end-of-life, providing consolidated, integrated, comprehensive, and often highly complex care.
With 25,500 employees, Monash Health provides care to south-eastern metropolitan Melbourne and rural Victoria via telehealth, within local communities, and in people’s homes.
Our major hospitals include Monash Medical Centre, Monash Children’s Hospital, Dandenong Hospital, Casey Hospital, and the newly opened Victorian Heart Hospital, which is Australia’s first dedicated cardiac hospital. Monash Health provides significant care at Moorabbin Hospital, the Kingston Centre, and the Cranbourne Integrated Community Care Centre, and in total, they operate more than 40 care locations.
Monash Health is uniquely positioned as a large-scale, publicly funded health service that improves the health outcomes of their community. Annually, we provide more than 3.6 million episodes of care and deliver more than 10,000 babies.
We’re committed to being a fair, equitable, and non-discriminatory workplace that maximises the talent, potential, and contribution of all employees. With such a wide range of locations and specialties, we’ll proudly help you grow your career in healthcare.
What you'll do
- The administration assistant greets patients, manages inquiries, and registers patient information. They also handle stock control and liaise with other administration assistants across HITH services.
Ready to join Monash Health?
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