Job Description

Position will require up to 20% Travel Upstate/Downstate NY.

Job Summary

Analyzes and determines training needs for the New York Sales and Retention teams based on NYSOH contractual requirements. Develops, administers, and implements all training programs in accordance with the Business’ and NYSOH’s initiatives and strategies. Conducts specific courses designed for training the New York Sales and Retention teams. Operates independently to effectively design, lead and manage classes, adapting to changing priorities and operating environments as needed.

Job Duties

• Consults with health plan leadership in assessing and meeting specific training needs in compliance with NYSOH requirements.
• Develops/Conducts training including both group facilitation as well as individual coaching to mitigate skill gaps.
• Develops materials to be placed in the Learning Lab for web-based training
• Conducts needs analyses for beginning to intermediate complexity training projects.
• Evaluates data and organizational needs to identify learning and development issues.
• Works with the department management to design and implement improvements.
• Designs curriculum for beginning to intermediate complexity.
• Consults with business partners to improve learning outcomes.
• Serves as a department-wide subject matter expert on the content areas in which they specialize.
• Creates, maintains, and manages small to medium training project plans.
• Designs and maintains course curriculum and skill checks, including case studies and practical exercises to enhance coursework
• Develop content specific to both NYSOH contractual requirements along with general requirements of the role, including networking and negotiation skills along with public speaking and presentation skills
• Conducts both new hire and refresher courses on individual products such as Medicaid/HARP, CHP, Essential Plan, and Medicaid Managed Care.
• Attend monthly meetings with the NYSOH to maintain knowledge of the state contract and remain current on changes that are implemented. Communicates program changes to employees.
• Provide training on systems such as Salesforce, Genesys, etc.
• Manages the learning environment for classroom setup, systems setup, course materials, media, and on-line learning. Works directly with employes in the field when needed.
• Crossed trained and can deliver training for multiple lines of business.
• Tracks state compliance requirements and report annually regarding employee completion; builds annual Assistor Recertification webinars based on information from NYSOH. 
• Notifies, tracks, compiles results, and sends a report to Legal and Compliance to submit to the state.     

Job Qualifications

REQUIRED EDUCATION:

• At least 2 years hands on training experience to include the design, implementation, and facilitation of training programs 
• Working knowledge of the NYSOH contractual requirements related to Sales and Retention
• Working knowledge of government-funded programs in New York

PREFERRED EXPERIENCE:

• Prior experience in a Sales or Retention role 
• Certified Application Counselor (CAC) Certification 

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.