Job Summary

The Safety Associate Department is one of the first points of contact for patients, visitors and employees for MVHS campuses. A Safety Associate's role is to greet and screen everyone coming into the organization and guide and provide concierge services for patients and visitors. Under the direction of the Safety Associate Coordinator and the department director, the ideal candidate will have: exceptional customer service and communication skills; the ability to think strategically and use sound judgment to make decisions independently; the ability to resolve difficult and sensitive issues; the ability to multi-task and work quickly in a complex and often busy environment; and the willingness to be flexible regarding assignments, per and during, each shift.

Core Job Responsibilities

• Consistently exhibits a highly professional, positive, and service oriented manner with patients, visitors, and employees in a complex and often challenging and busy environment
• Greets, screens, and provides exceptional concierge services to patients, visitors, and employees, including escorting or transporting patients and visitors by wheelchair to departments
• As a source of knowledge of MVHS facilities, department locations, services, and policies, effectively communicates information verbally, written and/or typed to patients, visitors, and employees
• Thinks strategically and uses sound judgment to independently make decisions and resolve difficult and sensitive issues and complaints
• Initiates and participates in policy and process improvements based on observations and experiences
• Proficiently uses Epic EMR, Microsoft Office computer programs and other electronic communication devices, programs, and platforms to obtain, record, organize and communicate information quickly and accurately
• Demonstrates strong teamwork with employees to provide exceptional customer service to patients, visitors, and employees
• Is flexible in regard to location and duration of shift assignments and is consistently punctual for all assigned shifts
• Complies with all MVHS safety and risk management policies and procedures.
• Performs other job-related tasks delegated by the Safety Associate Coordinator and/or department director

Education/Experience Requirements

Required: 

• High School diploma or GED
• 1 year minimum patient care experience and/or clinical customer service experience

Preferred: 

• Associate's degree or higher in appropriate field
• 3 years or more patient care experience and/or clinical customer service experience

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id  96863 
Department  NURSING ADMIN - MVHS 
Shift Variable
Shift Hours Worked  10.00
FTE 1 
Work Schedule  HRLY NON-UNION-10 HR
Employee Status A1 - Full-Time 
Union Non-Union
Pay Range $ 17.79 - $ 23.99 Per Hour