About this role
Job Summary
The Medical Office Coordinator provides indirect patient care in the office setting. This role will coordinate phone calls, appointments, prescription authorizations, providers’ schedules, etc. and be an integral part of the patient’s care team. The Medical Office Coordinator maintains a vast knowledge of medical terminology, understands difference between clinical and non-clinical matters, and forwards all clinical matters to the appropriate clinical staff/provider.
Core Job Responsibilities
- Ensures charts, documents and clinical testing are prepared, coordinated and completed prior to patient’s next appointment.
- Works as a clerical member of the patient’s care team.
- Utilizes phone notes for all communication/documentation between self and patient.
- Answers phone calls professionally, referring calls to clinical staff when appropriate.
- Reviews schedule on daily basis identifying any problem areas and communicating to Practice Manager.
- Handle prior authorizations for all medications.
- Performs order entry, i.e.: enter orders, medication referrals, clarifies orders with providers.
- Retrieves records from all sources for follow up appointments.
- Faxes tests, records to providers/patients, signed orders, etc.
- Completes forms completion, obtains provider signatures, makes copies and sends to recipient.
- Enters prescription refill requests, phones in/faxes/mails prescriptions as directed by provider.
- Works referrals to ensure timeliness of appointment scheduled for testing, new consults, etc.
- Manages provider schedules, canceling and rescheduling as needed.
- Cross trains in other clerical positions, as applicable.
- Sends letters to patients regarding normal test results.
- Sends letters to insurance companies appealing denied services or medication.
- Facilitates provider to provider calls.
- Performs other duties as required.
Education/Experience Requirements
REQUIRED:
- High School Diploma or equivalent
- 1-2 years of experience in a healthcare related setting
- Demonstrated ability to prioritize work and communicate effectively
- Strong computer skills
Preferred:
- Experience with insurance company rules/regulations and medical terminology strongly recommended
Licensure/Certification Requirements
Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Job Details
Req Id 96873
Department MG - SPEC - ORTHOPEDIC SURGERY
Shift Days
Shift Hours Worked 8.00
FTE 1
Work Schedule HRLY NON-UNION-8 HR
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $18 - $25 Per Hour
Other facts
About Mohawk Valley Health System
Faxton St. Luke’s Healthcare (FSLH) and St. Elizabeth Medical Center (SEMC) affiliated as the Mohawk Valley Health System (MVHS) effective March 2014. MVHS is governed by a single, 18-member board of directors, with nine members from FSLH’s board and nine from SEMC’s board. The system is operated by a single management team.
The MVHS serves the geographic area of Oneida, Herkimer and Madison counties and is an integrated delivery system with 4,200 full-time equivalent employees and a combined operating budget of $537 million.
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What you'll do
- The Medical Office Coordinator provides indirect patient care by coordinating phone calls, appointments, prescription authorizations, and provider schedules, acting as an integral part of the patient's care team. Core duties include preparing clinical documentation before appointments, managing daily schedules, handling prior authorizations, processing orders, and managing referrals to ensure timely follow-up care.
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