MA
Veterinary Customer Service Representative - Encino
full-time•Kyiv•$0k - $0k
About this role
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<p class="p1">Modern Animal has a mission to better the lives of animals by building a place that’s better for all of us who love them. We care deeply about the profession, and we are looking for a skilled Veterinary Customer Service Representative, known internally as Hosts, to join our team!</p>
<p class="p1">Hosts? What’s a host? At Modern Animal, hosts are often the first point of contact and work closely with both our veterinary team and clients to deliver a phenomenal experience to both parties.</p>
<p class="p1"><strong>What the job entails:</strong></p>
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<li>Facilitating member appointments</li>
<li>Working closely with technology</li>
<li>Acting as a liaison between our in clinic team, and our clients</li>
<li>Ensuring clinic cleanliness</li>
<li>Staying active, to include moving and lifting packages of varying weight</li>
<li>Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events</li>
<li>Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners</li>
<li>Identifying local marketing opportunities to drive regional membership growth</li>
<li>Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment</li>
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<p class="p1"><strong>Why you'd be a great fit:</strong></p>
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<li class="li1">Exceptional verbal and written communication skills</li>
<li class="li1">Passion for customer service</li>
<li class="li1">Strong work ethic with an emphasis on organization</li>
<li class="li1">Adaptability and open-mindedness</li>
<li class="li1">Team player mentality and a friendly disposition</li>
<li class="li1">Ability to anticipate the needs of veterinarians and paraprofessionals</li>
<li class="li1">Willingness to grow and adapt</li>
<li class="li1">Inclination to embrace change and work together to build an optimal solution for all</li>
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<p class="p1"><strong>What you can expect from us:</strong></p>
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<li class="li1">Excellent medical, vision, & dental coverage with various options to choose from </li>
<li class="li1">401k savings plan with a company match</li>
<li class="li1">Flexible time off & paid parental leave</li>
<li class="li1">Free membership to Modern Animal for your pets and discounts on extra services</li>
<li class="li1">Continuing education allowance</li>
<li class="li1">Uniform allowance</li>
<li class="li1">Access to behavioral and mental health services through Spring Health</li>
<li class="li1">A collaborative team who has your back and will welcome you as part of our pack</li>
</ul>
<p>The pay range for this position is $19 - $20 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.</p>
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</div><div class="content-conclusion"><p>We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.</p>
<p>We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics.</p>
<p>In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.</p>
<p>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p>
<p>If we can offer accommodations for you in the recruitment process, or if you have feedback on how to make our recruiting more equitable or accessible, please let us know!</p></div>
What you'll do
- The Veterinary Customer Service Representative will facilitate member appointments and act as a liaison between the clinic team and clients. They will also ensure clinic cleanliness and participate in local marketing efforts.
About Modern Animal
At Modern Animal, we are on a mission to better the lives of animals by building a place that’s better for all of us who love them. During our collective decades in the veterinary industry, we observed numerous pain points for both pet owners and veterinary professionals, ultimately concluding that through intentional design and innovations in technology, we could deliver a better experience.
Today, we have 28 clinics across Greater Los Angeles, Orange County, the San Francisco Bay Area, Dallas, Houston and Austin, which have garnered rave reviews.
We have also raised capital from leading venture capital funds (including Founders Fund, True Ventures, and Upfront Ventures), which will allow us to continue to bring modern veterinary care to more practitioners and pet owners.
We are a new kind of veterinary company; we believe a better one. We are just getting started, and we cannot wait to meet you.
Ready to join Modern Animal?
Take the next step in your career journey
Frequently Asked Questions
What does Modern Animal pay for a Veterinary Customer Service Representative - Encino?
Modern Animal offers a competitive compensation package for the Veterinary Customer Service Representative - Encino role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Veterinary Customer Service Representative - Encino do at Modern Animal?
As a Veterinary Customer Service Representative - Encino at Modern Animal, you will: the Veterinary Customer Service Representative will facilitate member appointments and act as a liaison between the clinic team and clients. They will also ensure clinic cleanliness and participate in local marketing efforts..
Is the Veterinary Customer Service Representative - Encino position at Modern Animal remote?
The Veterinary Customer Service Representative - Encino position at Modern Animal is based in Kyiv, Ukraine. Contact the company through Clera for specific work arrangement details.
How do I apply for the Veterinary Customer Service Representative - Encino position at Modern Animal?
You can apply for the Veterinary Customer Service Representative - Encino position at Modern Animaldirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.