General Manager

Description

About La Embajada
La Embajada is a new independent luxury specialty store located in the heart of
Clarksville. The space is dedicated to mid-century modern and contemporary design
from Mexico, with a strong focus on quality handcrafted goods and curated, high-touch
customer experiences.

Position Overview
We are seeking a professional, motivated, and energetic General Manager to lead La
Embajada’s store operations, elevate team performance, and deliver exceptional guest
experiences. This role requires strong leadership, strategic thinking, and a hands-on
approach to ensure operational excellence, brand integrity, and financial success across
all aspects of the business.

Why You’ll Love Working for MML

• Competitive salary + bonus potential
• Paid time off
• MML property discounts (hotel, restaurant, retail)
• Fitness and health benefits
• Medical, dental, vision, disability, life, and pet insurance
• Retirement benefits
• Community service opportunities
• Relocation assistance

Key Responsibilities

• Lead all aspects of store operations, including hiring, onboarding, training, scheduling, and performance management
• Ensure operational efficiency across inventory management, merchandising, store presentation, and adherence to brand standards
• Drive financial performance by meeting or exceeding sales goals, profitability targets, and operational KPIs
• Develop and execute strategies for customer acquisition, clienteling, retention,and long-term relationship building
• Serve as a brand ambassador and visible leader on the sales floor, modeling best-in-class luxury service
• Resolve customer concerns with professionalism, courtesy, and sound ethical judgment
• Foster a positive, high-performing, and people-first team culture through coaching, mentoring, and clear communication
• Collaborate with MML leadership to align store operations with broader company initiatives and brand standards
• Maintain in-depth knowledge of all products, brands, pricing, systems, and procedures, ensuring the team is consistently trained and informed
• Lead with an entrepreneurial mindset, balancing strategic oversight with hands-on involvement in daily operations

Requirements

• Minimum of 3 years of experience in a managerial role; luxury retail or hospitality experience strongly preferred
• High school diploma required; Bachelor’s degree preferred
• Exceptional written and verbal communication skills; Spanish language skills area plus
• Strong leadership skills with the ability to motivate, develop, and retain high-performing teams
• Proven ability to manage budgets, drive profitability, and achieve sales targets
• Entrepreneurial, self-motivated, and highly organized with strong follow-through
• Background knowledge of or interest in Latin American culture, design, and craftsmanship strongly preferred
• Flexibility to work evenings, weekends, and holidays as business needs require

Physical Requirements
The physical demands described here represent those that an employee must meet to
successfully perform the essential functions of this position. Reasonable
accommodations may be made to enable individuals with disabilities to perform these
functions.

• Regularly required to talk, hear, and use hands and fingers to handle objects or tools
• Frequently required to stand, walk, sit, reach, climb, balance, stoop, kneel, crouch, or crawl
• Occasionally required to lift and move up to 25 pounds
• Vision requirements include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
• Work environment noise level is usually moderate

Additional Information
If an offer is accepted for this position, employment is contingent upon successful
completion of a comprehensive background check, which may include verification of
employment history, education credentials, and criminal records. By applying, you
acknowledge and agree to this process as a condition of employment.

MML Hospitality is an equal-opportunity employer. We do not discriminate based on
race, color, religion, national origin, gender, age, marital status, sexual orientation,
disability, veteran status, or any other protected characteristic. All employment decisions
are based on job-related qualifications and business needs.