About this role
Company: Mitsubishi Heavy Industries Regional Jet [MHIRJ]
Job title: Supervisor – CRJ Fleet Sustainment Office
Work location: 3655 Avenue des Grandes Tourelles, Boisbriand, QC,J7H 0E2, Canada
Salary: 80-84k/year
Hours: 40 hours
Language of work: English and French
Type: Permanent, Full-time
Benefits: +7.5% annual incentive plan, group insurance, pension plan, vacation 3 weeks, sick days
Start date: As soon as possible
…………………………………………
MHIRJ is the merging of two important heritages: Mitsubishi Heavy Industries (MHI)
and the CRJ Series program. We provide comprehensive critical operational,
engineering and customer support solutions including maintenance, refurbishment,
technical publications, marketing and sales activities for the global regional aircraft
industry.
Purpose of the role
The Supervisor – CRJ Fleet Sustainment Oice is responsible for leading the strategic
and operational sustainment of the CRJ platforms throughout their lifecycle. This role
ensures continued product reliability, operational performance, and customer
satisfaction by driving cross-functional initiatives across engineering, technical
support, supply chain, customer support, and quality.
Develop skills of team members through coaching, employee training and
development, ongoing assessment, and feedback with the objective to build and
sustain an environment that supports cooperation, employee engagement and trust.
Responsibilities
Product Lifecycle Sustainment
- Lead sustainment strategies for in-service products, ensuring long-term reliability and performance.
- Oversee corrective action plans demand requirements. Drive root cause analysis for continuous improvement.
Performance Monitoring & Analytics:
- Define and track KPIs such as MTBF, reliability trends, and maintenance cost.
- Use data analytics to identify product degradation, maintenance demand
and improvement opportunities (Platform enhancements).
Cross-Functional Leadership:
- Collaborate with Engineering, Quality, Supply Chain, and Customer Support to resolve field issues.
- Act as the central point of coordination for product sustainment programs.
Technical Oversight:
- Guide engineering changes, retrofits, and upgrades based on field feedback.
- Ensure compliance with regulatory and safety standards.
Supply Chain & Obsolescence Management:
- Work with procurement and logistics to manage parts availability and obsolescence risks.
- Support long-term provisioning strategies and inventory optimization.
Customer Engagement
- Interface with customers to understand operational challenges and sustainment needs.
- Communicate product updates, reliability improvements, and support plans.
Skills and requirements
- Bachelor's degree in a business administration, related engineering field or other related relevant field (or equivalent).
- 3-5 years of relevant experience in supply chain, project management, or related field.
- Excellent communication and stakeholder management abilities.
- Experience in aviation, tech, or manufacturing sectors is a plus.
- Passion for customer advocacy and service excellence.
- Data-driven mindset with a focus on outcomes.
- Ability to lead change and drive cross-functional alignment.
- You are an energetic person with excellent communication and
- interpersonal skills, a high sense of commitment, and a willingness to
- accept responsibilities while acting independently.
- You have flexible schedule to support urgent technical issues during
- evenings, weekends.
- Bilingualism (English and French) would be an asset.
- Good functional knowledge of French is a must
Contact Information
- Telephone number -514-444-9992
- Email address - [email protected]
- Instructions on where to submit resume (CV) - [email protected]
Other facts
About Mitsubishi Heavy Industries, Ltd.
MHI Canada Aerospace, Inc. (MHICA), a group company of MItsubishi Heavy Industries, is a Tier 1 manufacturer of major aircraft structures and assemblies, based in Mississauga, Ontario. Over the past decade, MHICA has built more than aircraft components, it has built a recognized worldwide reputation for capacity, precision, on-time delivery and excellence.
MHICA's facilities include a 270,000 sq ft state-of-the-art manufacture and assembly facility and a 70,000 sq ft supply chain and logistics centre, where more than 700 highly-skilled employees are working on Bombardier's sector-leading Global 5000/6000 and Challenger 350 business aircraft. MHICA's technicians build and join wing assemblies and fuselage centre sections, as well as perform systems and flight control assembly installations and testing.
Building complex aircraft structures at the highest levels requires a full and well-managed inventory. MHICA's logistics centre ensures the stable and on-time delivery of materials, sub-assemblies and tooling needed for continuous and fluid assembly. Our Supply Chain and Logistics Centre sources materials and manages more than 30 supply chain partners from across North America. MHCIA conducts quality control and inspections of incoming components and materials, assembles work kits and warehouses the inventory that keeps our assembly facility running smoothly.
MHICA's dedicated people, extensive experience, demonstrated efficiency and world-class facilities contribute to Bombardier Aerospace's success as a world-class aerospace leader, enabling them to be atop of the aerospace world in the business and commercial aircraft design and production.
MHI Canada Aerospace, Inc looks to the future and the development of new partnerships with leading aerospace manufacturers. For more information about MHICA's skilled workforce, logistics centre, and world-class assembly facilities, please contact us at 905-612-8131
What you'll do
- The Supervisor is responsible for leading the strategic and operational sustainment of the CRJ platforms, ensuring product reliability and customer satisfaction. This includes overseeing corrective action plans, performance monitoring, and cross-functional collaboration.
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