Retail Lead
full-time•Mesa
About this role
Retail Lead
Location: Mesa, AZ (Power Rd)
Pay Range: $41,600
Let’s Be Blunt
Cannabis isn’t just an industry — it’s a movement.
Mint Cannabis is proudly leading the charge from premium flower and infused eats to groundbreaking innovation and unforgettable service. Everything we do is about elevating the experience — for everyone. Whether you’re a longtime enthusiast or just starting your journey, Mint Cannabis is about connection, growth, and good vibes only.
We’re looking for a Retail Lead ready to roll up their sleeves (pun absolutely intended) and take charge of our daily retail operations, with their boots on the ground.
Ready to grow with us? 🌱 Let’s make it happen.
What You’ll Do
- Support daily dispensary operations including opening/closing procedures, floor flow, inventory checks, and compliance.
- Deliver exceptional customer service — greet patients, answer questions, verify allotments, and guide them through product selection.
- Train, coach, and motivate Budtenders to maintain high standards in service, sales, and cannabis education.
- Ensure all displays are neat, properly labeled, and fully stocked with fresh, compliant product.
- Address customer concerns professionally and de-escalate issues to create a positive guest experience.
- Operate POS systems accurately and assist with cash handling and reconciliation.
- Uphold all cannabis regulations, company SOPs, and safety standards.
- Act as a communication bridge between store management and team members to support a positive, compliant, and high-performing environment.
What You’ll Bring
- Must be at least 21 years of age
- Must pass a background check and meet all Massachusetts cannabis regulations
- 1+ year of experience in cannabis, retail, or customer service
- 1+ year of leadership experience preferred
- Strong communication and conflict resolution skills
- Passion for cannabis and knowledge of local product offerings and brands
- Ability to lift up to 50 lbs and stand for 3+ hours at a time
- Dependable, punctual, and able to adapt to flexible scheduling — weekends and holidays included
- Reliable transportation and valid ID
Why You'll Love Mint Cannabis
- A work culture that’s welcoming, passionate, and built on good vibes
- Opportunities for growth as we expand into new markets
- Discounts on products and merch
- Health, dental, and vision benefits (for eligible roles)
- Paid time off to relax, recharge, and take care of you
- A chance to be part of something amaZing 🌱
A Few Things You’ll Need
- Must meet all applicable state requirements to work in a licensed cannabis facility
- High school diploma
- To submit your application
About Mint Cannabis
Mint Cannabis, founded in 2016, is dedicated to providing affordable, patient-focused care while empowering our team to grow professionally and support our communities. From our roots in Arizona, we’ve expanded to Michigan, Missouri, Illinois, Massachusetts, Nevada, and Florida, fueled by a culture of innovation and collaboration.
Equal Opportunity Employer Statement
Mint Cannabis is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
What you'll do
- The Retail Lead will support daily dispensary operations, ensuring compliance and exceptional customer service. They will also train and motivate Budtenders while maintaining product displays and addressing customer concerns.
About Mint Cannabis
Mint Cannabis has grown into a significant multi-state operator in the cannabis industry, with roots in Arizona. Here's our story:
Founding and Growth: Mint Cannabis was founded in Arizona in 2016 by Raul Molina and Eivan Shahara. The parent company, Brightroot Inc., was also established in 2016. Mint Cannabis started as a patient-centric medical marijuana dispensary, focusing on serving qualifying patients in the Phoenix metropolitan area. The company quickly expanded, opening its first commercial indoor medical marijuana cultivation facility and its second dispensary in Arizona in 2018.
Innovation and Expansion: Mint Cannabis has been recognized for its innovation within the cannabis industry. The company has launched several "firsts," including the nation's first cannabis kitchen in 2018, a high-tech grow facility in 2019, and the first drive-thru dispensary service in Arizona in 2020. They also introduced online ordering in 2021 and a shuttle service in 2022. Mint Cannabis has grown beyond Arizona, with operations in states like Michigan, Massachusetts, and Missouri. The company's headquarters is located in Guadalupe, Arizona, and features a large flagship store.
Acquisitions: Mint Cannabis has also expanded through acquisition, such as its purchase of MedMen's Arizona operations.
Offerings and Recognition: Mint Cannabis serves both medical cardholders and adult-use customers. They provide a wide range of cannabis products, including flower, concentrates, edibles, and wellness products. The company has received recognition, including being named "Most Innovative Medical Cannabis Dispensary" by the International Commercial Cannabis Awards.
Community and Values: Mint Cannabis emphasizes customer experience, product knowledge, and community engagement.
Ready to join Mint Cannabis?
Take the next step in your career journey
Frequently Asked Questions
What does a Retail Lead do at Mint Cannabis?
As a Retail Lead at Mint Cannabis, you will: the Retail Lead will support daily dispensary operations, ensuring compliance and exceptional customer service. They will also train and motivate Budtenders while maintaining product displays and addressing customer concerns..
Is the Retail Lead position at Mint Cannabis remote?
The Retail Lead position at Mint Cannabis is based in Mesa, Arizona, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Retail Lead position at Mint Cannabis?
You can apply for the Retail Lead position at Mint Cannabisdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.