About this role
Company Description
Nestled along the sweeping banks of the majestic Kafue River, Anantara Kafue River Tented Camp invites you to join an extraordinary safari destination set within one of Africa’s last truly untouched wilderness regions.
We are seeking a warm, intuitive, and passionately guest‑focused Villa Host to create unforgettable moments and deliver world‑class personalised service in this remarkable setting. This is your chance to be part of a luxury lodge where attention to detail, authentic connections, and exceptional hospitality come together in the heart of the wild.
Job Description
As a Villa Host, your responsibilities will include:
- Maximising guest satisfaction by providing highly personalised, efficient, and responsive service with meticulous attention to detail
- Hands on experience in a luxury safari lodger or five-star establishment.
- Anticipating and exceeding guests' needs proactively
- Taking ownership and leadership of all assigned villas
- Supervising, directing, and assisting with the cleanliness and maintenance of guest villas
- Ensuring the highest professional standards of service are consistently met
- Conducting thorough villa inspections before guest arrivals and after departures
- Coordinating with housekeeping and maintenance teams to address any issues promptly
- Welcoming guests upon arrival and providing comprehensive villa orientations
- Arranging personalised in-villa experiences, such as private dining or spa treatments
- Managing guest requests and inquiries efficiently, serving as the primary point of contact during their stay
- Coordinating with other departments to ensure seamless service delivery
- Maintaining accurate records of guest preferences and special requirements
- Handling check-out procedures and gathering feedback on guest experiences
- Participating in regular training sessions to enhance service skills and product knowledge
- Contributing to the continuous improvement of villa host services and guest satisfaction initiatives
Qualifications
- Excellent communication skills, with a focus on active listening and clear articulation
- Fluency in English; proficiency in additional languages highly advantageous
- Minimum 2 years of experience as a Butler/Villa Host, preferably in a luxury hotel or resort setting
- Demonstrated ability to provide exceptional, personalised guest service
- Strong interpersonal skills with a friendly, outgoing, and professional demeanour
- Proactive and resourceful, with the ability to work independently and as part of a team
- Excellent decision-making abilities and problem-solving skills
- Meticulous attention to detail and high standards of cleanliness
- Proficiency in luxury hospitality software systems and property management tools
- Flexibility to work varying shifts, including evenings, weekends, and holidays
- Strong organisational skills and ability to multitask efficiently
- Knowledge of fine dining, wine service, and international etiquette
- Physical stamina to stand for extended periods and lift up to 20 kg when necessary
- Valid food handling and safety certification
- First aid and CPR certification (or willingness to obtain)
Additional Information
Three traceable referees with mobile numbers and their emails
Other facts
About Minor International
Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.
Our diverse hotel brands - from the luxury of Anantara and Tivoli to the vibrant style of Avani and nhow - bring our guests to the most desirable hotel and resort destinations around the world. We also own a collection of related hospitality businesses, including luxury residences, private jets, restaurants and bars, spa and wellness, and river cruises and rail journeys.
#MinorHotels
What you'll do
- As a Villa Host, you will maximize guest satisfaction by providing personalized service and overseeing the cleanliness and maintenance of guest villas. You will also coordinate with various teams to ensure seamless service delivery and manage guest requests.
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