About this role
Company Description
Themes from the adventurer Ibn Battuta's travels influence the architecture and style of the property, with intricate design. This 5-star hotel in Dubai is ideally located for travelers who wish to take advantage of all Dubai has to offer, with shopping and beaches close by.
For travelers seeking freedom, independence, and space. Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia, and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comforts
Job Description
The Guest Service Agent is a key representative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. He/she must have a friendly, outgoing personality and genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.
The key responsibilities for this position are:
- Provide exceptional guest service by anticipating needs, handling inquiries, and ensuring satisfaction
- Maintain comprehensive knowledge of hotel products, services, and facilities
- Manage room inventory, generate reports, and ensure accurate billing using Opera Cloud
- Train and assist colleagues in Opera Cloud usage for smooth operations
- Take personal responsibility for service quality and guest satisfaction
- Suggest innovative solutions to enhance guests' Minor Hotels experience
Qualifications
- Must have at least two years of experience in the hotel industry
- Must have good communication skills.
- Experience in Opera Cloud
- Russian or Arabic speaker
Other facts
About Minor International
Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.
Our diverse hotel brands - from the luxury of Anantara and Tivoli to the vibrant style of Avani and nhow - bring our guests to the most desirable hotel and resort destinations around the world. We also own a collection of related hospitality businesses, including luxury residences, private jets, restaurants and bars, spa and wellness, and river cruises and rail journeys.
#MinorHotels
What you'll do
- The Guest Service Agent provides exceptional guest service by anticipating needs and ensuring satisfaction. They also manage room inventory and assist colleagues in using Opera Cloud for smooth operations.
Ready to join Minor International?
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