About this role
Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
The Guest Service Center Agent is a key representative of our hotel and the Anantara brand. He or she creates one of the most powerful first impressions to our guests. Anantara Guest Service Center Agents all have a friendly and outgoing personality, and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.
Qualifications
- A strong focus on customer service with Luxury Hotel background
- Prior experience in hotel front office operations is preferred
- Excellent communication skills in English is required
- Be able to work shifts, weekends and public holidays
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
- Problem resolution skills
Other facts
About Minor International
Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.
Our diverse hotel brands - from the luxury of Anantara and Tivoli to the vibrant style of Avani and nhow - bring our guests to the most desirable hotel and resort destinations around the world. We also own a collection of related hospitality businesses, including luxury residences, private jets, restaurants and bars, spa and wellness, and river cruises and rail journeys.
#MinorHotels
What you'll do
- The Guest Service Center Agent serves as a key representative of the hotel and the Anantara brand, creating powerful first impressions for guests. Responsibilities include providing information, solving problems, and coordinating activities with utmost politeness and efficiency.
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