About this role
Company Description
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 560 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 60+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
This job role is to handle P&C Operations of Anantara Kalutara Resort and Avani Kalutara Resort
Job Description
- You are responsible for managing Team Member Accommodation ensuring higher internal customer satisfaction level.
- Ensuring the well-being of residents throughout their journey.
- Managing residents’ discipline and resolving escalated complaints or disputes
- Ensure that accommodation is clean, well maintained and attractively presented
- Inspect areas and ensure that all aspects of the accommodation are met and maintain hygiene and health and safety regulations.
- Ensure buildings and equipment’s are in good running conditions and ensure periodic maintenance are done on time.
- Ensure all legal compliances are met inclusive of local authority regulations.
- Manage accommodation cost and ensure expenses are within the budget.
- Assist Manager of P&C on Team Member welfare and CSR activities
Qualifications
- At least three years' experience in a similar role
- Knowledge and experience in housekeeping operations
- Customer Service Skills
- Effective supervisory skills
- Good interpersonal and communication skills
- Eye for detail
Other facts
About Minor International
Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.
Our diverse hotel brands - from the luxury of Anantara and Tivoli to the vibrant style of Avani and nhow - bring our guests to the most desirable hotel and resort destinations around the world. We also own a collection of related hospitality businesses, including luxury residences, private jets, restaurants and bars, spa and wellness, and river cruises and rail journeys.
#MinorHotels
What you'll do
- You are responsible for managing Team Member Accommodation and ensuring higher internal customer satisfaction levels. This includes managing residents’ discipline, resolving complaints, and maintaining the accommodation's cleanliness and safety standards.
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