Founding Customer Value Architect
full-time•on-site•San Francisco•$140k - $200k+ meaningful
About this role
The Role
Head of Customer Success
& Value Realization
& Value Realization
This role exists to turn onboarding and value realization into a repeatable, scalable "Minoa Playbook" — so customers realize business impact quickly, adopt deeply across teams, and expand without relying on founder heroics.
If you've built value programs and felt them become rinse-and-repeat, this is the opposite: you'll design the operating system from scratch and influence product direction through real customer signal.
Why this role matters
You'll join a six-person team building the playbook as they go. This is a 0-to-1 motion — no inherited processes, no legacy systems. You'll own the entire post-sales journey and shape what "great" looks like for every customer.
What You'll Own
01
Onboarding & implementation — Own the end-to-end onboarding journey: discovery, implementation, launch, and adoption ramp. Build "The Minoa Implementation Playbook" v1 with decks, templates, config guides, and enablement assets.
02
Value realization & exec rhythm — Lead value workshops and define a Value Realization Plan with each customer champion. Establish MBR/QBR cadences that tie Minoa usage to hard business outcomes.
03
Expansion discovery — Source expansion opportunities through value discovery, QBRs, and multi-threading across personas. Partner on expansion motions and packaging value services.
04
Voice of Customer — Deliver a bi-weekly VoC synthesis that shapes roadmap and messaging. Bridge "feature requests" to "outcome drivers" with prioritized specs rooted in customer friction.
05
First-line support — Be the shield for post-sales questions. Resolve config issues independently, automate cumbersome processes, and escalate precisely when truly needed.
06
Scale yourself — Build reusable assets, lightweight automation, and repeatable operating rhythms. Set up AI/agentic workflows that reduce manual work and increase leverage.
30 / 60 / 90 Days
30 days
→ Ship Implementation Playbook v1
→ Run it end-to-end with 2–3 customers
→ Baseline TTFV + activation metrics
60 days
→ 100% accounts with Value Realization Plans
→ Launch customer education loop
→ Bi-weekly VoC driving roadmap decisions
90 days
→ ~80% less founder time on onboarding
→ TTFV down from months to weeks
→ $100k+ expansion pipeline sourced
12-Month Vision
Onboarding is consistent and scalable — it runs without founder dependency. Customers clearly articulate their business case, track realized outcomes, and champion Minoa internally.
Expansion is repeatable: you've defined triggers, plays, and proof points. At least 3 major product improvements are directly traced to your value signal. You have a clear plan for scaling the function — people, automation, or both.
Who Thrives Here
Someone who loves both the cloud — strategy, exec conversations, outcome framing — and the dirt — configuration, data hygiene, operational follow-through.
🏗️
Proven 0-to-1 builder — you've created a program, playbook, or motion from scratch
🎯
Deep value orientation — you naturally think in KPIs, business cases, and outcomes
⚡
Strong customer presence — can lead workshops, handle execs, and run crisp meetings
✍️
Strong writer and structured operator — you turn ambiguity into phases, milestones, and clear next steps
Nice to haves
Value Engineering / BVC background · Complex enterprise onboarding experience · Product analytics comfort · Interest in AI/agentic workflows
Interview process
- 1Intro call
- 2Role deep dive
- 3Working session
- 4Team conversations
- 5References
- 6Initial Interview
- 7CEO Interview
About Minoa
Minoa is becoming the system of record for customer value - how enterprise GTM teams discover, quantify, and realize outcomes. We’re onboarding and expanding with large, sophisticated customers, and today the onboarding + value realization motion lives in the founders’ heads (and whoever can jump on calls)
The mission
Design and run a world-class customer onboarding and value-realization motion so every Minoa customer is set up for measurable outcomes and expansion - and our internal team can scale without adding another “you” for every new account.
Ready to join Minoa?
Take the next step in your career journey
Frequently Asked Questions
What does Minoa pay for a Founding Customer Value Architect?
Minoa offers a competitive compensation package for the Founding Customer Value Architect role. The salary range is USD 140k - 200k per year, plus meaningful equity. Apply through Clera to learn more about the full compensation details.
What does a Founding Customer Value Architect do at Minoa?
The Founding Customer Value Architect role at Minoa involves The Role Head of Customer Success & Value Realization This role exists to turn onboarding and value realization into a repeatable, scalable "Minoa Playbook" — so customers realize business impact...
Is the Founding Customer Value Architect position at Minoa remote?
The Founding Customer Value Architect position at Minoa is based in San Francisco, United States and is on-site. Contact the company through Clera for specific work arrangement details.
How do I apply for the Founding Customer Value Architect position at Minoa?
You can apply for the Founding Customer Value Architect position at Minoa directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.