Tier 2 Specialist / Information Technology Spec 2

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

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Minnesota State does not participate in E-Verify. Century College will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All Century College applicants must be legally authorized to work in the United States.

Job Description

Reporting to the Director of Technical Operations, this position assumes responsibility for secondary software and hardware technical support within the ITS team. This position installs and maintains software, manages Microsoft and Apple application master software packages and identifies procedures for installation and maintenance of all campus computer applications on computers and virtual desktop hosts. This position works collaboratively with other ITS team members to maintain campus desktop and mobile computers as requested. This position provides remote and in-person technology support, consultations and assistance to faculty, staff, and students in the use of computing systems (hardware, software, data, procedures) at Century College as needed. This position requires team and independent work and will be assigned various individual projects to coordinate with other members of the Tier 2 and broader ITS team.

Position Responsibilities

• Evaluate, recommend, image/install, secure, configure, test, and maintain college end-user computing and peripheral hardware resources (e.g. scanners/printers).

• Review software requirements, security, install, test, upgrade and maintain college computing software both on campus hardware and in virtual desktop environments complying with all software licensing requirements.

• Implement budgeted projects as identified by the college.

• Assist with campus network support including hardware and software.

Salary Range:

$28.18 - $45.82/hour

(DOQ – Salary Placement will be done at time of hire.)

Minimum Qualifications

• Four (4) years of professional experience in a help desk/workstation support role (an associate’s degree in technology or closely related field may substitute for one year of experience; a bachelor's degree in technology or other closely related field may substitute for two years of experience).

• Demonstrated experience troubleshooting complex Microsoft/Apple computer hardware and software problems to final resolution.

• Ability to clearly and accurately communicate technology terminology to non-technical customers verbally and in writing.

Preferred Qualification 

• Professional experience working in an educational environment (K12 or Higher Education).

• Experience using Microsoft and Apple technology management solutions (SCCM/InTune/JAMF/ Apple Deploy).

• Experience using and understanding Active Directory, Group Policy Objects, Scripting (e.g. PowerShell).

• Professional experience supporting more than 1000 users.

Other Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in areas listed and indicates the beginning and ending month and year for each job held. 

This position requires successful completion of employment references and a driver’s license background check. 

Work Shift (Hours / Days of work)

Days / Monday - Friday 7:30am - 4:30pm

Telework (Yes/No)

Yes - *Century currently operates in a hybrid work environment. The hiring manager will provide guidance to the type of work environment at/following the interview process.

Application Procedure

To bid on this position, an employee of Century College must currently work in an Information Technology Specialist 2 position in a different work area or different shift. To bid, please submit a written request (email is sufficient) to Kim Claggett, in Human Resources.

Internal Applicants - Please make sure your applications materials reflect how you appear in Workday.

All current Century College and Minnesota State employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for “Browse Jobs – Employees” in Workday via the search bar at the top to view open positions.

External Applicants - Please make sure to use your legal name on your application materials.

Applicants not currently employed by Minnesota State can access the career site to search and apply for jobs, and to check the status of applications. Those applying for a position will be prompted to create a profile in Workday. This does include other state of Minnesota employees who work for agencies other than Minnesota State.

Please upload the following documents to your application.

• Cover letter/letter of interest.

• Current resume.

You can upload the required application documents under the cover letter/resume section with a maximum total of 5 documents. If you have more than that then they will need to combine documents to upload. Photographs do not download with the rest of your application documents, so please make sure all your documents are PDF or Word documents.

These documents should be word documents or PDF (no jpeg) and are required for your application to be considered complete so not attaching all the required documentation will not allow you to move forward in the process.

Candidates having issues with job applications (i.e., unable to apply) or needing accommodations can email: [email protected] . Inquiries about application status or general questions about the position should be directed to [email protected]

For additional information about the application process, go to our Employment page on our main Century College site, https://www.century.edu/home/employment/, click on Current Employment Opportunities for more information.

About

Century College is a 2-year community and technical college in White Bear Lake, Minnesota. As one of the largest two-year colleges in Minnesota, we serve nearly 18,000 credit and non-credit students every year.

We offer degrees, diplomas, certificates, and courses in general education and transfer, business, human services, health sciences, technology, engineering, applied design, industrial, and non-credit workforce training.

With various student support and student life opportunities, including athletics, student clubs and organizations, campus theatre, Multicultural Center, LGBTQ Center, Veterans Center, and much more, Century College provides a welcoming and vibrant campus community.

As a “community” college, we care about our locality. We are engaged, connected, and a resource within our local communities, including K-12 and workforce/industry partners.

Century College. Discover What’s Next!

To learn more about Century College or Minnesota State, visit https://www.century.edu/ or www.minnstate.edu

For questions, please contact Century College Human Resources at [email protected]

Notice of Annual Security Report Availability: Century College is committed to assisting all members of our community in providing for their own safety and security.  The Annual Security Report is available on the Century College Department of Public Safety website at https://www.century.edu/home/public-safety   If you would like to receive a paper copy of the Annual Security Report which contains this information, you can contact the Century College Department of Public Safety on East Campus room E1411 or by calling 651-444-2910.

Link to Century College’s Non-Discrimination Statement

https://www.century.edu/about/non-discrimination-statement

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc.  We promote the health and well-being of our employees and take work/life balance seriously.

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