Warranty Administrator - SITECH

Overview

SITECH Northeast is seeking a Warranty Administrator based in our North Syracuse Headquarters. Warranty Administrators are responsible for providing warranty support to sales, service, and parts departments. They have full ownership of the warranty claim process by providing complete start-to-finish resolution. 

Pay Range: Starting pay range is $25.00 - $28.00 per hour depending on experience.

Benefits include:

• Paid Time Off + 8 company paid holidays
• Medical, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Additional supplemental offerings and discount programs
• Employee Referral Program

Responsibilities

• Enroll equipment in Trimble Protection Plans and Extended Service coverage.
• Review, process, and invoice work orders received for service performed if a valid warranty claim applies.
• Process claims in a timely fashion, using SITECH/Trimble guidelines. 
• Review claim settlements to ensure accurate payment from Trimble. 
• Provide quotes for customer fleet Protection Plans.
• Maintain visibility on the status of claims submitted pending disposition; follow-up or expedite as required.
• Process claims from other vendors in the SITECH Northeast portfolio as needed.
• Create a renewal strategy to capture post sale warranty business prior to existing plan expiration.
• Process other subscription plan activations and renewals.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and ability required. 

• High School Diploma or equivalent
• Strong verbal and written communication skills (phone and email communication is frequent in this role)
• Solid understanding of Microsoft AX, Internet/Email, Microsoft Word and Excel, and comfortable with the use of computers
• Strong attention to detail and accuracy with the ability focus and remove distraction
• Provide a high level of customer service, with the goal of exceeding customer expectations
• Work as a team player

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to SITECH or any employee will not be considered.  You must apply online. A background check and drug test are required as part of our pre-employment process.

SITECH is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  SITECH is a Drug-Free workplace.